Tottenham Experience - Stadium Tours

PricingBooking tour | NFL | Vouchers | Accessibility | Parking | Update booking | Contact us

For a limited time in addition to our current Stadium Guided tour, we're also running exclusive NFL Experience Tours on selected dates throughout October and early November with further dates to be added in due course.

For a limited time, you now have two tour options:

Note: Tours aren't available on event days or the day prior. Tours are not available on the day prior and on Match-days, for event dates please see here: tottenhamhotspur.com/the-stadium/events/stadium-events/

 

NFL Experience Tour FAQs

What does it include?

  • 90-minute guided tour
  • Behind-the-scenes, exclusive access to purpose-built NFL facilities, including locker rooms, player and staff preparation areas and the customised press conference suite,
  • Chance to see authentic players’ equipment such as jerseys, balls, pads and gloves.

Will I see the NFL pitch?

As it is a working stadium, there is no guarantee that you'll see the NFL pitch as the grass pitch may be in use. Sorry, we're unable to advise which of the two pitches will be visible on particular dates.

How much does it cost? 

Tottenham Hotspur Season Ticket Holders and One Hotspur Members receive a 10% discount on their Guided Stadium Tour. For the latest pricing please see:  experience.tottenhamhotspur.com/booking/pricing

  • Adult — £40
  • Concession (65+) — £36
  • Child (5-15) — £20
  • Under 5 at the time of the tour — go free
  • Personal Assistant – Free, see below for more information about accessibility 

When are you running tours? 

From 7 October 2019 we're running exclusive NFL Experience Tours on selected dates throughout October and early November with further dates to be added in due course.

Is the NFL Experience Tour wheelchair friendly/accessible?

Tours are wheelchair accessible, there will be a couple of moments where fans who are using wheelchairs or unable to use stairs will take a slightly different route to access lifts or level access. They will still experience all the same areas of the tour.

There is a large amount of walking during the NFL Experience Tour. If you require the temporary use of a wheelchair you can book this in during the booking process for your friend or family member to assist you during the tour (details below).

The date I wish to book is sold out, can you squeeze me in?

Sorry, if the time slot you wish to attend is showing as sold-out it has already reached maximum capacity, it is not possible to squeeze any additional guests at this stage under any circumstances.

We will be adding more dates and timeslots closer to the time, we can only advise that you keep checking online for additional availability closer to the time. 

 

Guided Stadium Tour FAQs

Where do I book?

Book online: experience.tottenhamhotspur.com

What does it include?

  • 90-minute guided tour
  • Behind-the-scenes, exclusive access to First Team areas
  • Listen to stories about the club
  • Best tour availability is confirmed 6 to 8 weeks in advance

How much are tickets?

Season Ticket Holders and One Hotspur Members receive a 10% discount on their Guided Stadium Tour. For the latest pricing please see: experience.tottenhamhotspur.com/booking/pricing

  • Adult — £30
  • Concession (65+) — £27
  • Child (5-15) — £15  
  • Under 5 at the time of the tour — go free
  • Personal Assistant – Free, see below for more information about accessibility 

Note children under 16 must be accompanied by an adult.

If you have a disability, please see below please see Accessibility information regarding tickets for your personal assistant.

The date I'm wanting to attend is fully booked - we've very limited availability over the next 3 months and most timeslots have sold-out. We do have a small number of tickets available each day, please see below for information for walk-ups for Guided Tours

Book your place

You can select a date in the future, or select from "next available". If the date you have selected isn't available - please check again closer to the time as the best availability is shown 6-8 weeks in advance.

mceclip0.png

Tour times: Most days we have tours departing every 30 minutes, on the hour and half hour, starting from 10am weekdays and 10:30 on the weekend. Last tours at the moment leave at 4:30pm.

Please note: The Tour Team aren't able to advise of future availability and have the same access to tour dates and times as shown online.

Unavailable tour dates: Until fixtures for the 2019/20 Season are 100% confirmed we are unable to release some dates until closer to the time, typically matches are confirmed 6-8 weeks in advance. Additionally, we're unable to run tours the day prior and the day of major events, for dates see: Major Stadium Event Dates

 

Book your place

Note: It is possible to book over the phone, however an administration fee of £2 is added to bookings made via the phone, there is no charge for bookings made online. The Tour Support team have the same visibility and access to tour dates and times as displayed online. Contact us

 

Is there concession pricing?

There is concession pricing for 65+, students and children (5-15), under 5's go free (age at the time of the tour), plus Season Ticket holders and One Hotspur members also receive a discount.

For the latest pricing please see: experience.tottenhamhotspur.com/booking/pricing

Can I change the date/time of my booking?

It is possible to change the date of your tour up to 3 days before your visit subject to availability and for a fee of £5, as we'll need to take payment details from you please call: 020 3929 1882 (UK) or from overseas on +44 20 3929 1882 (Our phones are open Monday - Friday: 10:00 - 17:00)

The tour date I want isn't showing

As we're a working stadium once the TV picks are confirmed we'll be able to confirm additional Tour dates. We currently have tours on sale until Jan 2020. We regularly add more tour dates as they become available.

The best availability is shown online 6-8 weeks in advance.

We're unable to run tours on match-days or the day prior, for event dates see: Major Stadium Event Dates

Tours have sold out on my preferred date

As above, once the TV picks are confirmed we'll be able to confirm additional Tour dates. We currently have tours on sale until Jan 2020. We regularly add more tour dates as they become available.

Please note: The Tour Team aren't able to advise of future availability and have the same access to tour dates and times as shown online.

Guided Tours have sold out on my preferred date, can you squeeze me in?

We hold a small number of tickets for walk-ups on the day for Tottenham Stadium Guided Tours. If the day you wish to attend a tour isn't available online we'd advise you to arrive from 10am weekdays & 10:30am weekends. No guarantees of places can be made, however the team will look to accommodate accordingly during the day.

We're unable to facilitate walk-ups at the moment for sold-out slots for the NFL Experience tours at this stage. 

Where do Guided Stadium Tours start from?

Guided Stadium Tours and NFL Experience Tours will start from inside the Tottenham Experience - Spurs Shop, once inside the team can direct you to the check-in desk.

High Rd, Tottenham, London N17 0AP

How long will guided Stadium Tours last?

Both the Guided Stadium Tour and NFL Experience tour are a 90-minutes.

What happens if I am late?

Please arrive at least 15 minutes before the start of your tour to allow time to check in. Tours start promptly at the time listed on your ticket. If you are late, we shall do our best to accommodate you on the tour. However, this may not be possible. Refunds will not be given if you are unable to attend your tour due to lateness.

Is photography permitted during the tour?

Yes, we encourage you to take photos throughout the tour We use green-screen technology that enables you to have your photo taken with your favourite player and there are professional photos taken throughout the tour in key areas. These are available to buy at the end of the tour if you wish. Tripods or drones cannot be taken on tours.

Can I take my bag on the tour?

All bags brought into the Tottenham Experience will be searched on entry, as well as any personal bags taken onto the Stadium Tour.

Larger bags must be left in our free cloakroom located in the Tottenham Experience.

The following sized bags may be taken onto the Stadium Tour after they have been searched. Personal bags of A4 size or smaller (21cm long x 15cm high)

  • Clear plastic carrier bags with a maximum size of 30cm long x 30cm high
  • Sealable, Club branded, plastic or vinyl merchandise bags purchasable online or from the Tottenham Experience.

Can I take a pushchair or buggy around with me?

We welcome pushchairs and buggies on the Guided Tour. You may also leave your pushchair in the cloakroom located in the Tottenham Experience.

Do you have baby changing facilities?

Baby changing facilities are available in all toilets located in the Tottenham Experience Shop.

Are tours available in languages other than English?

Guided Tours are delivered in English. Coming soon, we shall be launching Self-Guided tours which will be available in different languages. We will be able to offer translators for private bespoke tours, subject to availability.


Are you doing self-guided tours?

Self-guided tours will be coming soon. Visitors can sign up to hear news about TE tours and attractions on our website via the Museums page on the visitor attractions website.

Are you doing Legends tours?

Legends tours will be coming soon. Visitors can sign up to hear news about TE tours and attractions on our website via the Museums page on the visitor attractions website.

What are the Tottenham Experience opening times?

The Spurs Shop at Tottenham Experience is open from 10.00 –18.00, Monday –Saturday and 10.00–16.30 on Sunday (10-10.30 Sunday browsing only)

Getting here 

Tottenham Experience - Spurs Shop: High Rd, Tottenham, London N17 0AP

Public transport: We are well-served by public transport, so this is the best way to get to the stadium.

  • White Hart Lane (London Overground, from Liverpool street): five minute walk to the stadium
  • Seven Sisters (Victoria Line and London Overground): frequent bus service operates from outside the tube station - 149 / 259 / 279 / 349 [Bus Stop D] with a stop directly outside the stadium [Tottenham Sports Center or Tottenahm Hotspur Football Club].
  • Northumberland Park (Abellio Greater Anglia services): 15 minute walk to the stadium

Parking: We do not have stadium parking available on non-match days. Free parking (including Blue Badge parking bays) is available in Sainsbury’s Tottenham on non-match days and is a 5-minute walk from the Tottenham Experience. Please check the latest parking restrictions on arrival, parking is free up to a maximum of 3 hours.

How can I book a private tour?

We can create bespoke private tours, starting from £800. If you'd like to enquire further please email: tours@tottenhamhotspur.com 

How can I book an Access Ticket?

You can book tickets online via experience.tottenhamhotspur.com

If you have a disability and require a personal assistant to support you, a free Personal Assistant ticket can be provided for each paying disabled visitor and these can be added to your booking online. Please note that as children aged 5 and under are entitled to free entry, a personal assistant ticket will not be added in this instance. Personal assistants must assist visitors throughout their tour and visit. To add a Personal Assistant ticket, on the 'Choose tickets' page, select your tickets and add a Personal Assistant ticket before clicking 'add to basket'.

mceclip2.png

To help us plan for your visit during the booking you can let us know of your access requirements such as you have a wheelchair, require a temporary require a wheelchair, hearing loop or any other adjustments during the checkout stage on the online booking. You can do this once you have clicked "Check out".

mceclip1.png

Please see above regarding Parking - Blue Badge parking is available at Sainsbury's.

 

If you need help with your booking or would like to give us more information about your requirements please email tours@tottenhamhotspur.comor call 020 3929 1882 (UK) or from overseas on +44 20 3929 1882 (Our phones are open Monday -Friday: 10:00 -17:00)

Is the tour accessible?

The Tour is step-free throughout and is wheelchair accessible. There are seated areas at several points on the route, if you would like to borrow a wheelchair for the duration of your tour, you can request this during the online booking process at the checkout stage or by emailing tours@tottenhamhotspur.com.

Hearing loops are available to use and can be requested during the online booking process at the checkout stage or by emailing tours@tottenhamhotspur.com. If you require any adjustments you can let us know during the online booking process at the checkout stage or by emailing tours@tottenhamhotspur.com.

If you require a personal assistant you can add this to your booking to assist you throughout your tour and visit, see above for details.

There is a changing places facility and accessible toilet located in the Tottenham Experience Shop. We welcome assistance dogs, if you will be bringing an assistant dog on your tour, you can let us know during the online booking process at the checkout stage or by emailing tours@tottenhamhotspur.com.

 

Is the Tottenham Experience/Club Shop Accessible?

Yes, the Tottenham Experience is fully accessible and was developed in collaboration with our Stadium Disability Inclusion Group, a pan-impairment group.

 

What is Tottenham Experience?

Tottenham Experience includes three unique experiences - the first to launch Stadium Tours is now taking bookings. Register your interest to be one of the first to know when the Sky Walk, Museum and Club Archive will launch:

Register your interest

  • Explore: Stadium Tours at the Tottenham Experience 
    • Get to know our new home in our fantastic behind-the-scenes stadium tour. Throughout this fully guided 90 minute tour, you will get to experience the player journey. Sit in the home changing room, walk out of the players' tunnel, go pitchside, see the view from the dugout and much, much more.
  • Dare: Sky Walk at the Tottenham Experience (Launch date TBC)
    • Do you dare to experience the spectacular Sky Walk? An adrenaline-filled attraction where you scale the Tottenham Hotspur Stadium and step on the glass walkway 40 metres above the pitch. Take in views of London before you test your nerve by taking the ultimate challenge – an abseil from the stadium roof to ground level.
    • Register your interest to receive the latest updates
  • Discover: Museum and Club Archive at the Tottenham Experience (Launch date TBC)
    • Our Museum and Club Archive will tell the story of Spurs right in the heart of Tottenham, where the Club was originally founded. The Museum will be home to never seen before Club artefacts and tells Spurs' rich history through interpretive media and interactive displays. Uncover moments from our past, test your knowledge and share experiences in our interactive fan wall.
    • The Club's historic Archive will be housed in the renovated and restored Grade II listed Warmington House, where for the first time in Club history, our vast collection of artefacts and records will be accessible to all. Admission for both attractions is free - once open, the Spurs Museum and Archive will be a must for any Spurs fan.
    • Register your interest to receive the latest updates
  • Can Spurs Gift Cards be used to purchase Guided Stadium Tour Gift Vouchers?

    Spurs Gift Cards cannot be used to purchase Guided Stadium Tour Gift Vouchers. We accept all major credit and debit

Redeem your Gift Voucher for Stadium Tours  

Head to: experience.tottenhamhotspur.com you will be able to book a tour by following these steps:

  • Choose your preferred tour date and time and add to basket
  • Click the 'Redeem Voucher' button
  • Enter the voucher type and voucher number and code (stated on your Gift Voucher)
  • Continue and complete your tour booking
  • You'll be sent an e-ticket, visitors can bring an electronic or printed copy of their tickets

If your voucher was purchased prior to 1 June 2019, your voucher will expire on 14 July 2020. Otherwise, you'll have one (1) year until Stadium Tours launches to use your voucher before it expires.

It is not possible to use your voucher to purchase an NFL Experience Tour.

 

If you have purchased a gift voucher, please note:

  • Receiving your voucher via email: If your email hasn't arrived: the booker will receive an email confirmation and the voucher will be emailed to the recipient (if different). It can take up to an hour for the email to arrive in your inbox. Please check your spam folder and search for "Tottenham Experience" in your inbox. If you still haven't received your email please get in touch.
  • No Refunds / Exchanges: It isn't possible to get a refund/ part refund once purchase, as per terms and conditions - voucher can be used for up to one (1) year and can be gifted to someone else.
    • If you've purchased a child voucher: if you need to purchase an adult ticket, you can pay the difference once you get to the payment page.
    • If you've purchased an adult voucher: please ensure you redeem against an Adult ticket, as it isn't possible to be refunded the difference. Note: Children under 16 must be accompanied by an adult.
  • Gift your voucher:
    • Please check the spelling carefully before you confirm your order as it is not possible to change the name on your gift voucher once purchased. To redeem the voucher all you need is the voucher code and booking number found on the gift voucher.
  • Voucher expiry: If you purchased your voucher prior to tours launching, your voucher is valid until July 14 2020. If you've purchased a ticket since July 2019 you'll have one (1) full year from the purchase date to use your voucher.
  • Exclusively for tours: Vouchers can not be used in-store / for tickets. The type of tour will be printed on the gift voucher.

Purchase Stadium Tour Voucher

Unfortunately, it isn't possible to purchase gift vouchers just at the moment. We'll update this article once vouchers are again available to purchase.

 

Contact us

If your voucher was purchased prior to 1 June 2019, your voucher will expire on 14 July 2020. Otherwise, you'll have one (1) year until Stadium Tours launches to use your voucher before it expires.

We're unable to arrange refunds, see notes above.

    • Send A Message: we can resend your email voucher
    • Call us: 020 3929 1882 (UK) or from overseas on +44 20 3929 1882 (Our phones are open Monday - Friday: 10:00 - 17:00)
Back to Top

Question not answered? Try seaching again or contact us.
Have more questions? Submit a request