- Gift packs: We expect most One Hotspur Membership and Season Ticket Packs to arrive by the end of August and International packs to arrive by the end of Septemeber. Track your pack: https://thfc.trackyourpack.io
- Replacement cards: If you have requested a replacement Stadium Access Card this will arrive by the first week of September.
- New members: Please allow up to 4 weeks from joining for your member card to be sent. Your Membership Gift Voucher will be emailed to you shortly after joining.
Accessing your tickets: Members and Season Ticket holder tickets will automatically be loaded on to their Stadium Access Card. If you don't have your stadium access card - access your tickets via the Spurs Official App. If you have any problems, visit the Ticket Office on match-day can issue you a replacement ticket (they are open up to 4 hours prior to kick-off, arrive early and bring photo ID).
New member & has purchased tickets: If your membership card hasn't been dispatched and you have tickets for an upcoming match, we'll either send you paper tickets or an e-ticket at least 48 hours prior to the match. In the unlikely event that neither a paper ticket or e-ticket has arrived you can get a replacement ticket from the Ticket Office on match-day.
Delivery of Membership Packs & Stadium Access Cards:
We'll send you an email when your Stadium Access Card is on its way.
Please allow at least 14 days for UK deliveries and 21 for International deliveries for the pack to arrive once it has left our warehouse. If after this time it hasn't arrived, please get in touch.
New One Hotspur Members
Please allow up to 6 weeks from sign-up to dispatch, we'll email you to let you know it's on its way. In the meantime, if you have tickets for a match please access your tickets via the Spurs Official App.
Once you join, log into your My Account. to see all available tickets to matches. One Hotspur members get priority access to tickets, one (1) per membership during the exclusive sales windows. Please see here for ticket purchase tips and on-sale information: When can I buy tickets
To see details of what is included in each membership pack, please see One Hotspur Membership.
Stadium Access Cards
Season Ticket holders and One Hotspur members tickets will automatically be added to your Stadium Access card & you can also access them via the Spurs Official App (visible at least 48 hours prior to match).
If you have already received a Stadium Access Card (ie the one from 2018/19), you will be able to use it again for at least the next two seasons. New members will receive a Stadium Access Card in their packs.
Note: We are no longer issuing e-tickets to members or Season Ticket holders, please download the Spurs Official app or visit the ticket office on match-day if you're unable to access your tickets.
One Hotspur Membership - your stadium access card will look like this:
Season Ticket Holders - your stadium access card will look like this:
Lost / Replacement Stadium Access Cards
If your Stadium Access Card has been lost or stolen please please note that there is a £15 fee per replacement Stadium Access Card: 0344 844 0102 (UK) or from overseas on +44 20 7998 1068 selecting option 2. Lines are open from Monday – Friday, 09.30 – 17:00.
Ordered a replacement card: Renewing members, if you have previously ordered a replacement Stadium Access Card, this will be sent separately to your new Gift Pack. If you haven't received your replacement card by the first week of September, please call the Ticket Office on 0344 844 0102 (UK) or from overseas on +44 20 7998 1068 selecting option 2. Lines are open from Monday – Friday, 09.30 – 17:00.
In the meantime, if you don't have your Stadium Access Card, download the new Spurs Official App where you can access and scan your tickets from your mobile.
If you have any problems with your tickets, please visit the Ticket Office, they are open 4 hours prior to kick-off until half-time. Please arrive early and bring photo ID.
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