Membership Gift Packs & Stadium Access Cards

One Hotspur Members | Season Ticket Holders | Lost/ Stolen Cards 

We have started sending One Hotspur Membership and Season Ticket Packs, we expect UK packs to arrive by the end of August and International packs to arrive by the end of Septemeber. 

If you have requested a replacement card or are a new One Hotspur member and don't have a stadium access card - you'll be able to access your tickets via the Spurs Official App. If you have any problems, the Ticket Office on match-day can issue you a replacement ticket.

Track your pack

  • Season Ticket Holders and renewing members will be sent packs from July/August 2019.
  • Packs for new members have started being sent, this will include your Stadium Access Card. If you have tickets for Aston Villa match, you can access your tickets via the Spurs Official App.
  • Replacement Stadium Access Card: If you requested a replacement stadium access card, these are being sent at the moment as well.  

Note: Tickets for One Hotspur members an Season Ticket holders are automatically applied to your Stadium Access Card. If you do not have your stadium access card, you can access your tickets via the Spurs Official App, or visit the Ticket Office on the day who'll be able to issue you a replacement ticket.

Delivery of Membership Packs & Stadium Access Cards: 

You will be able to track the location of your membership pack, which includes your Stadium Access Card (new members only) in real-time. We'll send you an email when your membership pack is on its way which will include the PackTrack link, all you will need to do is enter your Client Reference Number (CRN) and you'll be given an instant update.

New One Hotspur Members

Packs for new members have started being sent, due to the number of packs it may take a few weeks for all packs to leave the warehouse.

Once your pack is on its way - we'll send you an email, please use the link included to track the location of your pack. Please ensure the address details we hold for you are up to date. You can check and update your details by logging into My Account.

To see details of what is included in each membership pack, please see One Hotspur Membership.

I've got a ticket for a match and haven't received my pack yet: If you purchase a ticket it will automatically be loaded onto your stadium access card, you can check your seat details under My Account History. If it doesn't arrive in time - download the new Official Spurs App where you can access and scan your tickets from your mobile. Any problems please visit the Ticket office on the match-day which is open 4 hours prior to kick off. 

Note: We are no longer issuing e-tickets, please download the app or visit the ticket office on match-day.

One Hotspur Membership - your stadium access card will look like this: 

membershipcard.png

Note: We are no longer issuing e-tickets. If you do not have your Stadium Access Card, please download the new Official Spurs App to access and scan your tickets from your mobile or visit the ticket office on match-day. The ticket office is open 4 hours prior to kick-off, arrive early and bring photo ID.

Season Ticket holders Membership Packs

All Season Ticket Holders will recieve a new pack for 2019/20. This will begin shipping from July / August 2019.

Season Ticket Holders - your stadium access card will look like this: 

season_ticket_card.png

Note: We are no longer issuing e-tickets. If you do not have your Stadium Access Card, please download the new Official Spurs App (coming soon, will be ready for Crystal Palace) to access and scan your tickets from your mobile or visit the ticket office on match-day. The ticket office is open 4 hours prior to kick-off, arrive early and bring photo ID.

 

Stadium Access Cards

If you have already received a Stadium Access Card, you will be able to use it again for at least the next two seasons. New members will receive a Stadium Access Card in their packs. When you purchase a ticket to a match it will automatically be added to the card.

Note: We are no longer issuing e-tickets for One Hotspur Members or Season Ticket holders.

Lost / Replacement Stadium Access Cards

If your Stadium Access Card has been lost or stolen you will need to contact the Ticket Office. Please note that there is a £15 fee per replacement Stadium Access Card.

Please call the Ticket Office on 0344 844 0102 (UK) or from overseas on +44 20 7998 1068 selecting option 2. Lines are open from Monday – Friday, 09.30 – 17:00.

 

If you don't have your Stadium Access Card, download the new Spurs Official App where you can access and scan your tickets from your mobile. 

If you have any problems with your tickets, please visit the Ticket Office, they are open 4 hours prior to kick-off until half-time. Please arrive early and bring photo ID.

 

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