Disability Access Scheme FAQs

All information about our Disability Access Scheme and how to register can be found in our Accessibility Guide

Once you have read this guide, please refer to the following FAQs should you have any further queries.

 

 

Do I need to register on the Disability Access Scheme?

The Club's Disability Access Scheme permits supporters with a disability, or other access requirements, to sit in dedicated accessible viewing areas. If you require the use of accessible seating on match days, regardless of whether you are a Season Ticket Holder, One Hotspur Member or non-Member, we would encourage you to register.

If you are a general admission Season Ticket Holder who would like to apply for a priority lift pass to make the journey to your seat easier, you may submit an application for a pass but you will not be required to register on the Access Scheme. All other supporters who would like to apply for a priority lift pass will need to register.

If you have a temporary injury or mobility issue and only require accessible seating for a short period of time, you will not need to register on the Access Scheme. You will, however, need to contact the Access team no later than seven days before each game you are due to attend so we can assist in relocating you to somewhere suitable. (Please note that you will be required to pay the price difference if you are relocated to a more expensive seat.)

 

Am I guaranteed a Personal Assistant ticket?

If you require a Personal Assistant to accompany you to games, please ensure that you provide supporting evidence with your application. A comprehensive list of documents we accept is listed in our Accessibility Guide; if you do not have any such documents, please send us any documentation that you do have. All applications are reviewed on a case-by-case basis so we will be happy to assess your documentation on its own merits.

Once you are approved for a Personal Assistant, any ticket booking you make through the Club will automatically include a second ticket for your Personal Assistant to use to accompany you. Please note that they will not be able to make use of their ticket unless you are in attendance.

It is important to understand that a Personal Assistant ticket is not a concessionary ticket but rather a reasonable adjustment made by the Club to enable a disabled supporter to more easily attend events at the Stadium and access the full range of matchday services when they might otherwise find it unreasonably difficult or impossible to access them. This is in line with current UK legislation as described in the Equality Act 2010.

 

Can I have two Personal Assistants?

If you require two Personal Assistants to accompany you to games, please indicate this on your application form and provide any relevant supporting documentation. All applications are reviewed on a case-by-case basis and we will be happy to assess your request on its own merits.

 

Can I attend with my assistance animal?

Yes, our access requirement form allows you to state whether you require an assistance animal to accompany you to games. Please make sure you let us know on your form and provide any relevant supporting documentation.

 

What supporting documentation do you require?

We are happy to accept photos or scans of the following as supporting evidence (please avoid sending us original copies where possible):

  • Middle or Higher rate Disability Living Allowance (DLA)
  • Personal Independence Payment (PIP)
  • Attendance Allowance (AA)
  • Severe Disablement Allowance (SDA)
  • Certificate of visual impairment (CVI)
  • War Disablement Pension
  • A letter outlining your access requirements from your hospital specialist (dated within the last two months)
  • The Access Card (details available from www.accesscard.org.uk)
  • If resident outside of UK, please provide equivalent documentation

If you are not in receipt of any of the documentation above, please send us any evidence you do have, which we will assess on its own merits. Each application shall be assessed on a case-by-case basis.

 

How long does it take to register on the Disability Access Scheme?

Upon receipt, most applications are processed within 3-5 working days. However, during busy periods this may increase, but we will endeavour to keep you updated.

 

How do I purchase tickets/memberships once registered?

General information about ticket prices, membership and on-sale dates can be found on the official Club website.

Match tickets for supporters registered on the Disability Access Scheme are released at 2pm on the advertised on-sale dates. 

To book tickets, please call us on 020 8365 5161.

 

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