Season Ticket Renewals 2020/21 FAQs

The Club has announced that Season Ticket renewals for the 2020/21 Premier League season will take place from 13 July until 7 August

Once you have read the announcement, please see below for the answers to some frequently asked questions you may have.

 

How much will I have to pay?

All Season Ticket prices for the 2020/21 season can be found here. However, during the renewals window you will only be invited to make an initial payment of 20%. The exact figure, as well as further information about how to make the initial payment, will be detailed in an email sent to you on Monday 13 July when the renewal period opens.

No Season Ticket renewal fee will be included in the cost of your deposit – this fee will only be applicable when payment for the outstanding balance is made at a later date.

This initial payment, which is non-refundable, will secure your seat for the 2020/21 season and includes the full benefits of a One Hotspur + membership.

 

What if there is no return of fans to stadia in 2020/21?

While we expect to welcome supporters back to matches next season, if this is not possible, the initial payment taken will be carried over to the following season.

 

Do I have to make my payment by the deadline?

Yes, Season Ticket Holders will be invited to renew from Monday 13 July by making an initial payment of 20% of their full 2020/21 Season Ticket price before the deadline of 5pm on Friday 7 August. All Season Ticket Holders will be sent full details by email on how to make the initial payment on Monday 13 July when the renewal period opens.

Season Tickets not secured by the initial payment before the deadline will be released for seat relocations and then to One Hotspur + Members on the Season Ticket Waiting List.

 

When will I be required to pay the outstanding balance?

Season Ticket Holders will be invited to pay their remaining balance by a date to be confirmed in due course and supporters will be given no less than 4 weeks' notice to do so.

 

Can One Hotspur Ticketing account credits be used to pay for this initial payment?

Yes, supporters can make the initial payment with credit held on their One Hotspur Ticketing account. If their current balance does not meet the cost of the initial payment, the remaining amount can be paid using a credit or debit card. Supporters without any credit in their Ticketing account can pay the initial amount by credit or debit card or use V12 Finance.

 

Can I pay for my Season Ticket using V12 Finance?

Yes, if you would like to make your initial payment through V12 Finance then you will have the option to apply for an agreement with them (inclusive of APR) at the point of purchase.

 

I’m not comfortable returning to the stadium because I'm shielding/vulnerable - what will happen to my Season Ticket?

For those supporters unable to renew their Season Ticket due to COVID-19 related medical circumstances, we shall reserve your seat and hold it over for the 2021/2022 season. All you will be required to do is make the initial payment now - this will be credited to your 2021/2022 Season Ticket and Ticketing Points for renewal will be applied at that time too -  and then complete an online form which will be provided post making the payment.

 

What will happen to my Ticketing Points?

Given the current circumstances, we have decided that all Ticketing Point totals will be frozen for the current season and the annual clear down of legacy points will not take place.

Going forward we shall award Ticketing Points for those renewing and securing their seats with the initial payment for next season’s Season Ticket, however no points will be awarded during next season for match attendances or ticket purchases.

 

How can I enter the ballot to purchase tickets for any reduced capacity matches?

If any matches of the 2020/21 season are operated on a reduced capacity basis, Season Ticket Holders who have renewed  will have an option to be entered into a ballot for the opportunity to access a ticket for the match. We shall aim to ensure that this system is well-communicated, fair and even-handed and that no one supporter receives multiple picks if others have not had the chance to do so.

 

Do I need to provide photo ID before I renew?

To ensure that our stadium is as safe and secure as possible, supporters will be asked to confirm or amend their personal details. Given registration processes are constantly being reviewed during these times, we may also require Season Ticket Holders to provide a valid form of photographic identification. You will not be required to do so for the initial payment stage, so please renew your Season Ticket as normal. As soon as these further processes are confirmed, details will be emailed to Season Ticket Holders.

 

Can I renew my Tottenham Hotspur Women Season Ticket?

Renewal plans for our Women’s Season Ticket will be confirmed in due course.

 

I / my children don’t have a smartphone – how will I get into the stadium?

Full details about our digital ticketing operation will be provided in due course. This will include guidance for supporters who do not own a suitable device. In the meantime, please ensure that you renew your Season Ticket as normal.

 

When will I receive an update on my seat relocation request?

We were pleased to recently give fans the opportunity to request to relocate within the stadium and we shall make every effort to accommodate as many of these requests as possible.

The relocation process can begin only once Season Ticket renewals have concluded and we have a clearer picture of availability. We would therefore ask that you, and any supporters with whom you submitted your request, renew your existing Season Ticket by making the initial payment.

If you have already made a relocation request by completing the relocation form, this has been recorded and you do not need to do anything more at this stage.

We are not currently accepting any new seat relocation requests.

 

I don’t want to renew my Season Ticket – can I get a refund for my account credit instead?

Supporters unable to renew their Season Ticket due to COVID-19 related medical circumstances can reserve their seat and hold it over for the 2021/22 season by making the initial payment and completing an online form which will be provided post making the payment.

However, if you would no longer like to keep your Season Ticket then there is no obligation to renew during the renewals period. Once the renewals window closes, you may request a refund for any leftover account credit via the Account Cashback feature of your online account.

 

If you have any questions not covered in this article, feel free to send us a message.

 

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