Season Ticket Renewals FAQs

Season Ticket Gift Packs | My Cashback | Season Ticket Waiting List | Ticket Share & Exchange

Please see Season Ticket renewals for more details: tottenhamhotspur.com/tickets/buy-tickets/season-tickets/

Existing Season Tickets holders had until 3 June to renew their 2019/20 Season Ticket. 

As previously announced, we are freezing the prices of all Season Tickets for the 2019/20 Season. Due to limited availability and ahead of the renewal process completing, we were not able to consider requests for season ticket relocations during the renewal period this year.

Season Tickets cannot be transferred to other supporters, with any availability being offered to the Season Ticket Waiting List after the deadline has passed.

One Hotspur+ members have been contacted in waitlist order regarding the remaining Season Tickets.

FAQ's 

I have credits on my account, how will these be used?
Any credit remaining in a supporter’s online eTicketing account has been automatically deducted from the cost of their Season Ticket renewal at the checkout point.

Any Season Ticket Holder that chooses not to renew their Season Ticket will be able to claim their credit back via their online eTicketing account after the closing of the Season Ticket renewal period. 

Can I pay for my Season Ticket in monthly instalments?
Season Ticket holders renewing for the 2019-20 season will be able to sign up to a monthly finance plan.

If you wish to pay via V12 Finance*, your loan will be subject to an arrangement fee (admin fee) of 3.75%.

REPRESENTATIVE EXAMPLE: If one adult Season Ticket purchased at a cash price and amount of credit of £1052.25 over 10 monthly instalments would be repaid by 1 monthly payment of £144.69 (which includes arrangement fee of 3.75% equal to £39.46), followed by 8 monthly payments of £105.23 and a final payment of £105.18. The rate of interest is 0% per annum; the total amount payable is £1,091.71 and the total charge for credit is £39.46. Representative 8.66% APR.

*Application fee is only payable should you be accepted to the scheme.

How can I select an alternative seat?
Due to limited availability and ahead of the renewal process completing, we are not able to consider requests for season ticket relocations during the renewal period this year.

I have access requirements and would like to purchase a seat with wheelchair access or easy access amenity seating.
Season ticket holders who are currently located within the wheelchair bays or dedicated ambulant seating areas will automatically be allocated the same location and can renew online. Those who wish to move into an amenity seat or require a wheelchair bay should contact our dedicated access team.

If I can’t make a match, can I list my ticket for re-sale via the Clubs Ticket Exchange?
Yes, we recently launched our new ticket exchange/ticket share system, details of which can be seen here.

Can my Season Ticket be changed to my company name?
One Hotspur General Admission Season Tickets, and One Hotspur Memberships must be registered to an individual supporter. These tickets cannot be registered in a company name, and no one individual is permitted to have more than one Season Ticket or Membership registered in their name.

What happens if I miss the renewal deadline?
The final deadline for Season Ticket holders to renew is 5pm Monday 3rd June 2019. If you do not renew by this date, we will assume that you not longer wish to be a Season Ticket Holders next season and the opportunity will be offered to One Hotspur + Members on our Season Ticket waiting list.

I am disabled or have a specific access requirement, what do I do?
If you have accessibility requirements and are not already registered with our Disability Access Scheme, please contact them via access@tottenhamhotspur.com

Can I purchase the Season Ticket of a family member/friend?
Yes, We recommend that the lead person checks/updates their “My Season Ticket Network” to ensure all group members are within the network prior to the renewal process commencing.

To check/update your “My Season Ticket Network”;

  1. Visit the etickeing website
  2. Sign in using your Client Reference Number/Email address
  3. Click on My Account and then “My Season Ticket Network”
  4. To add new members, Click Add Members
  5. Search for a Season Ticket Holder using their;
    1. Membership Number (Client Reference Number)
    2. Surname
    3. Click add member

 

What is included in my Season Ticket?
19 Premier League home matches and priority booking on other Tottenham Hotspur home matches. Season Ticket Holders also have the exclusive opportunity to use the Ticket Exchange, and Ticket Share service.

1882 Season Ticket Holders have their seat guaranteed for all home Premier League and Domestic Cup matches.

What is Ticket Share?
Ticket Share is the Club’s ticketing service which provides Season Ticket Holders with the ability to electronically transfer their ticket for a game they cannot attend to a family member or friend.

Once the Season Ticket Holder has transferred their ticket and the recipient has accepted the transfer, the recipient will be sent a digital ticket which will provide them access to the Stadium. The stadium access card of the Season Ticket holder will then be deactivated for that fixture only.

What are the cut-off dates to be eligible for a Concession Season Ticket?
Eligibility for Concessionary priced Season Tickets are:

  • Senior – Over 65 years old – Aged 65 years or over on 16 August 2019
  • Young Adult – Under 22 years old – Aged 21 years or younger on 16 August 2019
  • Junior – Under 18 years old – Aged 17 years or younger on 16 August 2019

Concessionary Season Tickets are only available in selected areas across the stadium.

My Cashback

How do I claim My Cashback?

To check the status, you can log into: My Account > under Account Management. To arrange a refund, select "Account Cashback" and enter your bank account details.

Please check your account details carefully, as if you make a mistake, for security reasons it is not possible to cancel or amend My Cashback requests. 

I made a mistake / my payment failed, what do I do?

It is not possible to amend your My Cashback request once requested.

If your payment fails for any reason, after the Refund date any funds that have been returned as a failed payment will be placed back into your My Cashback (typically within 10 working days).

When will My Cashback be processed?

We are aiming to process requests monthly. Please see the deadline dates below, if you miss the deadline your payment will be made in the next payment run. 

 

Deadline for cashback request (10am)
Refund date
Tue-16/07/2019 Mon-22/07/2019
Wed-14/08/2019 Tue-20/08/2019
Fri-13/09/2019 Fri-20/09/2019
Tue-15/10/2019 Mon-21/10/2019
Thu-14/11/2019 Wed-20/11/2019
Fri-13/12/2019 Fri-20/12/2019

 

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