- Have any Spurs Shops been closed because of the Coronavirus pandemic?
- When will the closed shops reopen?
- Can I still order items from you?
- Are there any changes to your online service?
- Will my order delivery be delayed if I order online?
- What happens if I can't return an item because I am self-isolating?
Have any Spurs Shops been closed because of the Coronavirus pandemic?
Following the latest advice issued by the government, our Retail Shops at Harlow, Chelmsford, Stevenage and the Tottenham Experience will be closed until further notice.
When will the closed shops reopen?
We are not yet in a position to say when our Retail Shops will reopen, though when this is known we shall communicate this. We shall continue to prioritise the health and safety of our supporters and staff with any decisions we need to make in the current climate.
Can I still order items from you?
Yes, you are still welcome to shop with us online.
Are there any changes to your online service?
Whilst our Retail Shops remain closed, Click and Collect will not be offered as a delivery option. We will continue to aim to dispatch all orders within the usual time frame, though please be advised your order may take slightly longer to process than normal. This is in order to allow our Warehouse team to continue working safely whilst following Government guidance on safe distancing.
Will my order delivery be delayed?
Royal Mail have a number of contingency plans in place to ensure that deliveries are not adversely affected by the ongoing Coronavirus pandemic. If you are based in the UK and have selected standard delivery, you can trace the status of your parcel via the Royal Mail website or the Royal Mail app.
If you are based overseas, please be advised that there may be delays where couriers have reduced their services or been affected by the reduction in international transport capacity. However, we will continue to monitor the situation and will update you should there be any changes to your order.
What happens if I can't return an item because I am self-isolating?
In light of the ongoing COVID-19 pandemic, if you are unable to return an item due to government social distancing and self-isolation instructions, we will honour a late return as long as the item meets the other terms of our returns policy. Recently-purchased items can be returned to our shops within 31 days of them re-opening, or you may send them back to our warehouse when it is safe and responsible for you to do so.
If you have any further questions:
- Send us a message and a member of the team will be in touch at the earliest opportunity. Thank you for your patience during this very busy time.
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