**Update December 2020**
Following London being placed into Tier 4 of the national COVID-19 restrictions measures, all Spurs Shops will be closed from Sunday 20 December 2020 until further notice. However, the Spurs Shop Online will remain open for business.
- Have any Spurs Shops been closed because of the Coronavirus pandemic?
- When will the closed shops reopen?
- Can I still order items from you online?
- Are there any changes to your online service?
- Will my order delivery be delayed if I order online?
- What happens if I can't return an item because I am self-isolating?
Have any Spurs Shops been closed because of the Coronavirus pandemic?
Following London being placed into Tier 4 of the national COVID-19 restrictions measures, our Spurs Shops will close from Sunday (December 20) until further notice. However, the Spurs Shop Online will remain open for business.
When will the closed shops reopen?
We hope to re-open as soon as it is safe and appropriate to do so. We shall update this page regularly so please check back soon for further information.
Can I still order items from you online?
Yes, you are still welcome to shop with us online.
Are there any changes to your online service?
We will continue to aim to dispatch all orders as within the usual time frame, though please be advised your order may take slightly longer to process than normal. This is in order to allow our Warehouse team to continue working safely whilst following Government guidance on safe distancing. Any delays will be reflected on our Spurs Shop Online at the time of purchase.
Will my order delivery be delayed?
Although we ordinarily aim to dispatch orders within 7 working days, during these unprecedented times it may take up to 14 days for your items to be dispatched from our warehouse. Therefore we ask you allow up to 21 days, from the purchase date for your items to be received. Our team are working hard behind the scenes to ensure all orders are dispatched as quickly as possible.
Royal Mail also have a number of contingency plans in place to ensure that deliveries are not adversely affected by the ongoing Covid-19 pandemic. If you are based in the UK and have selected standard delivery, you can trace the status of your parcel via the Royal Mail website or the Royal Mail app.
If you are based overseas, please be advised that there may be delays where couriers have reduced their services or been affected by the reduction in international transport capacity. However, we will continue to monitor the situation and will update you should there be any changes to your order.
What happens if I can't return an item because I am self-isolating?
In light of the ongoing COVID-19 pandemic, if you are unable to return an item due to government social distancing and self-isolation instructions, we will honour a late return as long as the item meets the other terms of our returns policy. Recently-purchased items can be returned to our shops within 31 days of them re-opening, or you may send them back to our warehouse when it is safe and responsible for you to do so. We have also extended Christmas Returns.
If you have any further questions:
- Send us a message and a member of the team will be in touch at the earliest opportunity. Thank you for your patience during this very busy time.
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