If you are UK-based and would like to return an item you have purchased online for an exchange, you may do so provided the item is returned to us within 30 days of delivery (if ordered online) or purchase (for items bought in-store). If you believe your item to be damaged or faulty, please refer to our Damaged/Faulty Items guide in the first instance.
Online orders may be returned either to our retail warehouse using the returns label attached to the invoice, or alternatively to any of our Tottenham Hotspur Shops for a full refund or exchange. Orders paid for online via PayPal may only be returned in store for exchange or gift card and cannot be refunded to the original payment method.
Please note we are unable to offer exchanges for customers based overseas. Therefore if you are based outside the United Kingdom and would like to exchange an item, you will need to follow the returns process for the item you no longer require and purchase the item you do require again.
Please note that a number of exclusions, including all personalised items, do apply. See Personalised Items and Exclusions for further details.
All goods to be exchanged must be received back with proof of purchase in a new and unused condition with all original packaging and labels. If your order was placed via the Spurs Online Shop, use the return label attached to the invoice.
The Club’s returns address is as follows:
Tottenham Hotspur Mail Order
Enfield Distribution Park
East Duck Lees Lane
You must bear all costs (including any customs or duties charges when applicable) associated with returning the items to us unless the products are faulty, incorrectly described, or we have agreed to bear those costs.
We cannot accept responsibility for returned goods if they are lost in transit. It is your responsibility to obtain a Proof of Posting Certificate or have adequately insured the goods using Recorded Delivery or Special Delivery service for expensive items.
You will receive an email notification once your goods have been received by our Warehouse. You will receive a separate email confirming once your exchanged item(s) has been dispatched. This will take place, at the latest, within 14 days of receiving the product(s) back from you. We do not charge any additional costs to resend your goods back to you if you decide to exchange for another item, except where you specifically request that we send the replacement items using a delivery service that is not a standard delivery service.
If you would like to raise a returns query, then you can contact us here.
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