Stadium Tours Accessibility Guide

Our Stadium Tour is an accessible experience that sees visitors go behind-the-scenes and follow the players' journey with exclusive access to First Team facilities, NFL locker rooms and media areas.

The tour route is step-free and wheelchair accessible and there are lifts for visitors to use in the Tottenham Experience and West Atrium. There are also seated areas at several points along the route.

Should you need any assistance on your tour, please do not hesitate to ask one of our Stadium Tour guides. For information on pricing and to book a Stadium Tour, please click here.

 

Please click below for further information about Stadium Tour accessibility:

 

Please refer to the following FAQs for any additional queries you may have:

 

 

 

Accessibility

Personal Assistants

If you have a disability and require a personal assistant to support you, a free Personal Assistant ticket can be provided for each paying disabled visitor and these can be added to your booking online. Please note that as children aged 5 and under are entitled to free entry, a personal assistant ticket will not be added in this instance. Personal assistants must assist visitors throughout their tour and visit.

For further information about how to book a PA, please click here.

 

Wheelchairs and Mobility Scooters

Wheelchairs and mobility scooters are welcome inside the Tottenham Experience and stadium. 

If you would like to borrow a manual wheelchair for the duration of your tour, you can request this during the online booking process at the checkout stage. You will find space for comments in the ‘accessibility requirements’ and ‘other requirements’ field once you have clicked "Checkout”. 

You may be asked to set a speed limit for your mobility scooter or to reduce your speed accordingly in busy areas of the tour route.

 

Hearing Loops

Hearing loops are available to use on a Stadium Tour and The Dare Skywalk.

Visitors can request a hearing loop when they book online. You will find space for comments in the ‘accessibility requirements’ and ‘other requirements’ field once you have clicked "Checkout".

 

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Assistance Dogs

Yes, we welcome assistance dogs. If you will be bringing an assistance dog on your tour, please let us know either during the online booking process (at the checkout stage) or by emailing tours@tottenhamhotspur.com.

There are two dog spending areas on-site, one outside entrance 11 near the North Stand and another in the South Stand. Access to either facility is given on request.

 

British Sign Language (BSL) Tours

We are delighted to offer British Sign Language (BSL) as a language option for our Stadium Tour.

The BSL tour can be selected on the multimedia device which visitors are given after checking in at the Stadium Tours desk at the start of their visit. 

As you explore the route, you will be able to select different areas of the stadium on the device and discover the BSL content available.

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There are BSL zones along the tour route, which are identified by physical markings. These zones provide a designated area for BSL users to pause along the way and enjoy the content available at their leisure.

Pre-booking the BSL tour is not essential but, to avoid disappointment, we do recommend pre-booking tour tickets during busy periods such as UK school holidays. If you would like to make us aware that you, or someone in your group, will be coming to the stadium for the BSL tour, you can do this when you book online.  At the checkout stage, there is an ‘Accessibility requirements’ section with a drop down menu where you can select ‘Self-Guided BSL’.

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FAQs

How can I book a Personal Assistant ticket for my Tour?

You can book tickets online via www.experience.tottenhamhotspur.com

To add a Personal Assistant ticket, on the 'Choose tickets' page, select your tickets and add a Personal Assistant ticket before clicking 'add to basket'.

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To help us plan for your visit during the booking, you can let us know of any access requirements you may have or adjustments you may require, eg. bringing your own wheelchair, requiring a temporary require a wheelchair/hearing loop. This can be done when you book online.  At the checkout stage, there is an ‘Accessibility requirements’ section with a drop down menu and an ‘Other requirements’ section, where you can make any additional comments.

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If you need help with your booking or would like to give us more information about your requirements please send us a message.

This can be done when you book online.  At the checkout stage, there is an ‘Accessibility requirements’ section with a drop down menu and an ‘Other requirements’ section, where you can make any additional comments.

 

Is the Tottenham Experience/Club Shop accessible?

Yes, the Tottenham Experience is fully accessible and was developed in collaboration with our Stadium Disability Inclusion Group, a pan-impairment group.

 

Do you have Changing Places facilities available?

Yes, there is a Changing Places facility and accessible toilet located in the Tottenham Experience Shop.

 

Is Blue Badge parking available?

A limited number of Blue Badge spaces are available in Sainsbury's Tottenham on non-match days and is a 5-minute walk from the Tottenham Experience. Parking is free up to a maximum of 3 hours, but guests are advised to check the latest parking restrictions upon arrival.

 

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