Stadium Tours Accessibility Guide

 

Is the Tour accessible?

The Tour is step-free throughout and is wheelchair accessible. There are seated areas at several points on the route, if you would like to borrow a wheelchair for the duration of your tour, you can request this during the online booking process at the checkout stage or by emailing tours@tottenhamhotspur.com.

Hearing loops are available to use and can be requested during the online booking process at the checkout stage or by emailing tours@tottenhamhotspur.com. If you require any adjustments, you can let us know during the online booking process at the checkout stage or by emailing tours@tottenhamhotspur.com.

If you require a personal assistant, you can add this to your booking to assist you throughout your tour and visit. Please see above for details.

We also welcome assistance dogs. If you will be bringing an assistant dog on your tour, you can let us know during the online booking process at the checkout stage or by emailing tours@tottenhamhotspur.com.

 

How can I book an Access/Personal Assistant ticket for my Tour?

You can book tickets online via www.experience.tottenhamhotspur.com

If you have a disability and require a personal assistant to support you, a free Personal Assistant ticket can be provided for each paying disabled visitor and these can be added to your booking online. Please note that as children aged 5 and under are entitled to free entry, a personal assistant ticket will not be added in this instance. Personal assistants must assist visitors throughout their tour and visit.

To add a Personal Assistant ticket, on the 'Choose tickets' page, select your tickets and add a Personal Assistant ticket before clicking 'add to basket'.

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To help us plan for your visit during the booking, you can let us know of any access requirements you may have or adjustments you may require, eg. bringing your own wheelchair, requiring a temporary require a wheelchair/hearing loop. This can be done during the checkout stage on the online booking. You can do this once you have clicked "Checkout".

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If you need help with your booking or would like to give us more information about your requirements please send us a message.

 

Is the Tottenham Experience/Club Shop accessible?

Yes, the Tottenham Experience is fully accessible and was developed in collaboration with our Stadium Disability Inclusion Group, a pan-impairment group.

 

Do you have Changing Places facilities available?

Yes, there is a Changing Places facility and accessible toilet located in the Tottenham Experience Shop.

 

Is Blue Badge parking available?

A limited number of Blue Badge spaces are available in Sainsbury's Tottenham on non-match days and is a 5-minute walk from the Tottenham Experience. Parking is free up to a maximum of 3 hours, but guests are advised to check the latest parking restrictions upon arrival.

 

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