One Hotspur Digital Gift Vouchers & Membership Packs FAQs

Digital Gift Vouchers FAQs

 

Membership Pack FAQs

 

 

Digital Gift Vouchers FAQs

Who will receive a digital gift voucher? 

All Season Ticket Holders and One Hotspur Members aged 16 or over as of 16 August 2020 will receive a One Hotspur voucher. All supporters 15 or under will receive a physical gift pack instead. 

 

How much is digital gift voucher worth? 

For UK-based supporters, One Hotspur vouchers provide a £10 discount plus free standard UK shipping. 

For supporters based overseas, One Hotspur vouchers provide a £14.99 discount. 

 

When will I receive my digital gift voucher? 

All supporters who are due to be sent a digital gift voucher should receive theirs by the end of OctoberIn the unlikely event that you do not receive yours by then, please contact us directly. 

 

What can I spend my digital gift voucher on? 

Our digital gift vouchers can only be redeemed online. You may use your voucher to purchase any products sold on the Spurs Shop Online, including a selection of exclusive One Hotspur products. You may also use your digital gift voucher towards the purchase of items on pre-order – please refer to our Pre-Orders page for further information. 

 

How can I redeem my digital gift voucher? 

Please refer to the steps below for guidance on how to redeem your digital gift voucher: 

Step 1 - Visit our Spurs Shop Online here. 

Step 2 - Click 'Featured' on the product menu at the top of the screen and navigate to the One Hotspur Exclusive Products.  

Step 3 - To purchase a One Hotspur product, select the product and, when prompted, enter your voucher code to unlock the item and add to basket.  

Step 4 - Click checkout to proceed to the payment stage and complete your order. Please note: 

  • If you have already used your voucher code to unlock any exclusive products, your discount will already have been applied to your basket.  
  • If you are using your voucher against standard merchandise, you will have the option to apply your code at this stage. 
  • If your order total exceeds the value of your voucher, you will be required to pay the difference by debit card or PayPal. 
  • Any remaining balance will be non-redeemable at a later date. 

 

What if I’m having issues redeeming my digital gift voucher? 

In the first instance, you should ensure that you have followed the steps above. 

If you have already attempted to use your voucher, but your session timed out or your browser was shut down unexpectedly during redemption, then it could be that your voucher is on hold in our system. Please allow 30 minutes – 1 hour before attempting to redeem it again. 

Please also note that digital gift vouchers cannot be used towards the purchase of gift cards or sale items, but you are welcome to redeem yours against any other item sold on the Spurs Shop Online.

In the unlikely event that any issues persist, please contact us directly. 

 

Do any exclusions apply?

Digital gift vouchers cannot be used towards the purchase of gift cards or sale items, but you are welcome to redeem yours against any other item sold on the Spurs Shop Online.

 

Can I use my digital gift voucher for multiple purchases? 

No, vouchers are limited to one online transaction. 

 

When will my digital gift voucher expire? 

All digital gift vouchers will expire on 30/06/2021.  

 

Can I use my digital gift voucher in a Spurs Shop? 

No, vouchers can only be used online at www.shop.tottenhamhotspur.com and cannot be used in-store. 

 

Are there any items I cannot purchase using my digital gift voucher? 

You can use your digital gift voucher towards the purchase of all items on the Spurs Shop Online, including but not limited to pre-orders and our One Hotspur exclusive products. 

 

 

Membership Pack FAQs

Who will receive a membership pack?

This year, membership packs will be sent to Season Ticket Holders and One Hotspur Members who were 15 or under as of 16 August 2020 

We have listened to feedback from Adult Members and have replaced the physical gift packs for Season Ticket Holders and Members aged 16 or over (as of 16 August 2020) with a digital gift voucher. These vouchers can be spent in the Spurs Shop Online, which will feature One Hotspur exclusive products only available to Members.  

 

When will membership packs be sent out?

This year, membership packs will only be sent to Season Ticket Holders and One Hotspur Members who were 15 or under as of 16 August 2020. All other supporters will receive a digital gift voucher. 

We expect packs for renewed Season Ticket Holders and Members aged 15 or under to be dispatched by the end of October. All other qualifying supporters can expect their pack to be dispatched within 3 weeks of purchase. 

An email will be sent to notify supporters when their pack has been dispatched. Please allow 7 working days for delivery if you are based in the UK or 21 working days if you are based overseas. 

 

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