Digital Ticketing FAQs (Premier League 2021/22 Season)

Please note that all supporters with tickets for our Mind Series fixture against Arsenal on 8 August will be sent a digital ticket. These tickets are separate to Digital Season Ticket Passes and One Hotspur Membership Passes, and will all be sent to the lead booker, who must forward the remaining tickets to all other members of the party. These tickets must be downloaded to your mobile device - only one ticket per device is permitted. 

 

We are utilising our stadium’s technological capabilities to introduce a fully contactless digital ticketing operation.

In addition to making the matchday entry process as smooth as possible, the new system has been designed to help protect supporters’ health, safety and security by allowing us to reduce physical contact during the stadium entry process and understand who is inside the stadium on matchdays.

Please refer to our FAQs below for help and guidance on how our digital ticketing process will work for the Premier League 2021/22 season.

Alternatively, if you have any queries about the trial of the NHS COVID Pass announced for our upcoming pre-season fixtures against Arsenal, please see our dedicated FAQs.

 

 

 

 

What if I don’t have a smart phone or compatible device?

We have issued digital ticketing guidance to all Season Ticket Holders and One Hotspur Members.

If you do not own a smart phone and have no way of downloading a digital ticket or pass to a mobile device for use on matchday, please contact us via this form as soon as possible.

If you have purchased a Premium ticket, please contact your account manager or email premium.accounts@tottenhamhotspur.com.

 

 

How will Juniors (U18) without a smart phone or compatible mobile device receive their ticket?

If a Junior supporter has their own mobile device, they will be able to download their digital ticket or pass to their mobile device.

We have issued digital ticketing guidance via email to all Season Ticket Holders and One Hotspur Members. This guidance includes information for those under 18 without a smart phone.

We would kindly ask you to refer to this guidance in the first instance. If you require further assistance, please contact us via this form.

 

 

How will digital ticketing work?

Season Ticket Holders and One Hotspur Members will be sent a digital pass via email to their registered email address, ahead of the 2021/22 Premier League season. Only one pass should be downloaded to a single mobile device. Once downloaded to the device, the pass will automatically update within 7 days of each match the supporter is due to attend.

 

**If you have purchased a ticket for a pre-season game or our Open Training session, then you will receive a digital ticket which is separate to your pass. This must be individually downloaded for that specific event.**

 

Non-members/pre-season fixtures who have purchased a match ticket will be sent a digital ticket before each game they are due to attend. Only one digital ticket per game should be downloaded to a single mobile device. Each ticket will only be valid for the given fixture, and if a non-member is due to attend more than one game they will have to download a ticket for each fixture.

With your ticket safely secured in your digital wallet, you will not need to worry about printing anything off before you leave home. Just make sure your phone has sufficient battery life before setting off!

 

 

What is the difference between a digital pass and a digital ticket?

A digital pass will be sent to One Hotspur Members and Season Ticket Holders prior to the start of the season. Once downloaded, the pass will be updated automatically within 7 days of each match the supporter is due to attend.

Non-members will not be sent a pass - rather, before each game they are due to attend, they will be sent an individual digital ticket. This ticket will only be valid for that game and so non-members must ensure that they download their digital ticket before each game.

 

 

How do I download and access my digital pass (Season Ticket Holders and One Hotspur Members)

 

 

 

How do I download and access my digital ticket? (Pre-season fixtures or Non-Members)

 

 

 

 

When will I be sent my digital pass/ticket?

Season Ticket Holders and One Hotspur Members will be sent their pass before the start of the season. Once downloaded, the pass will automatically update within 7 days of each match they are due to attend.

Non-members will be sent a digital ticket within 7 days of each match they are due to attend.

 

 

How do I find my pass/ticket after I've downloaded it?

Season Ticket Holders and One Hotspur Members who have successfully downloaded their digital passes will be able to view them at any time by opening either their Apple Wallet (iPhone) or Google Pay app (Android). The pass will update automatically within 7 days of each match the supporter is due to attend.

For Pre-season games and for Non-members who have downloaded their digital ticket for a specific game they are due to attend will also be able to view their ticket within their Apple Wallet (iPhone) or Google Pay app (Android).

 

 

What do I do at the turnstiles?

Before arriving at the Stadium, you should check that the correct match details are displayed on your ticket. Once it is stored in your digital wallet, you will not need internet access for your ticket to work, but your device will need to be switched on.  

As usual, upon your arrival at the stadium your ticket will be scanned twice - once by a steward at the bottom of the steps leading up to your designated Entrance, and once on the turnstile.

On approach to your Entrance, locate your ticket held within your Apple Wallet or Google Pay app. Present your phone for the steward to scan from a safe distance. For Android devices, make sure the barcode is facing the steward. 

At the turnstile your phone should be held, screen up, over the contactless reader. You may also scan the barcode shown on your ticket under the barcode reader. 

Please note, each ticket will only work once on the turnstile – it is not possible to pass your ticket onto anyone else once you have entered the stadium. 

If you require any assistance on the day, please speak to the nearest steward.

 

 

What mobile devices are compatible?

Apple: All Face ID iPhones are supported, as are all Touch ID iPhones with the exception of the iPhone 5s. Digital ticketing is also available on all Apple Watch models.

Android:  Phones must run the latest version of Android, where possible. Google Pay must be installed and up to date, and NFC must be enabled.

 

 

 

 

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