Becoming a Season Ticket Holder FAQs (2023/24)

Renewed One Hotspur+ Members will be invited to secure a Season Ticket in phases based on their current position on the waiting list.  

All Season Ticket seats are subject to availability and take-up, and as such we cannot guarantee we will get through all waiting list positions at this time.

Please note, seats and concessions in any given area cannot be guaranteed and are subject to availability.

If you wish to become a Season Ticket Holder with other eligible One Hotspur+ Members on the waiting list, you will be able to do so at this time provided they have also received this invitation to purchase in the same phase and are within your Network.  

We shall be inviting One Hotspur+ Members on the waiting list in phases. If you have not yet received your invite, it may be that we have not yet reached your position on the waiting list, or that we no longer have sufficient availability to offer you a Season Ticket.

However, if you think that you should have received an invite (for example, if your son/daughter has received an invite and you occupy consecutive positions on the waiting list), you are welcome to contact us so we can confirm if you have been offered a Season Ticket.

All Season Tickets are subject to availability. From the date and time listed on your invite, you will be able to log into eTicketing and an online plan will display the available seats from which you can select your Season Ticket seat. 

You shall have an initial priority period in which to select your seat - however, you can also do this in a subsequent phase if you wish, subject to availability. Please note there are only a limited number of seats available. 

Should you only wish to become a Season Ticket Holder with someone who has a lower position on the waiting list, you will remain eligible to do so if and when they are invited, though this will depend on the availability of seats and take-up amongst those above them in the list.

If you wish to become a Season Ticket Holder with other eligible One Hotspur+ Members on the waiting list, you will be able to do so at this time provided they have also received this invitation to purchase in the same phase and are within your online network.

Season Tickets will be sold on a first-come-first-served basis to eligible Members and are strictly subject to availability. Please note, seats and concessions in any given area cannot be guaranteed and are subject to availability.

Should you only wish to become a Season Ticket Holder with someone who has a lower position on the waiting list, you will remain eligible to do so when their phase begins, depending on the availability of seats and take-up amongst those above them in the list.

Please note that, due to limited availability, we are not able to accommodate requests from One Hotspur+ Members wanting to sit with existing Season Ticket Holders. The only exception to this is for Junior One Hotspur+ Members under the age of 18, who are advised to purchase a Season Ticket within their allotted phase and then complete this online form, confirming the details of the existing Season Ticket Holder they wish to sit with.

Please note, all children under the age of 14 must be sat with an adult Season Ticket Holder over 18. Current and new Season Ticket Holders who wish to be seated with a child under 14 may be required to relocate their existing seat.

Junior One Hotspur+ Members under the age of 18 are advised to purchase a Season Ticket within their allotted phase and then complete this online form, confirming the details of the existing Season Ticket Holder they wish to sit with.

Please note, all children under the age of 14 must be sat with an adult Season Ticket Holder over 18. Current and new Season Ticket Holders who wish to be seated with a child under 14 may be required to relocate their existing seat.

To begin the process of securing your Season Ticket, please follow these instructions:

1. Log into your eTicketing Account here when your window opens.
2. Click on ‘Premier League Season 2023-24’
3. Select and add your Season Ticket seat into your basket.
4. Review your seat and, once you are ready, click ‘Proceed to Checkout’
5. You can pay for your Season Ticket(s) by selecting 'Credit / Debit Card' and entering your payment details to make your purchase. Alternatively, fans wishing to spread the cost of payment over a 10-month period are able to do so via V12 Finance.
6. Once you have purchased your Season Ticket, you will receive an email receipt confirming your payment.

Please note that a booking fee is applicable to every Season Ticket purchase of either £2.25 (online bookings) or £3.50 (telephone bookings)

Once your Season Ticket purchase has been processed, we will cancel your One Hotspur+ Membership  and issue a full refund into your e-ticketing account. You will be able to claim this money back by submitting a cashback request via your e-ticketing account - full details on the process and future cashback dates can be found here. 

There will be the option to apply for a monthly finance plan (subject to status).

If you wish to pay via V12 Retail Finance*, your loan will be subject to an arrangement fee (admin fee) of 5.79%.

REPRESENTATIVE EXAMPLE: One adult Season Ticket purchased at a cash price and amount of credit of £1025.25 would be repaid by 1 monthly payment of £161.89 (which includes arrangement fee of 5.79% equal to £59.36), followed by 8 monthly payments of £102.53 and a final payment of £102.48. The rate of interest is 0% per annum; the total amount payable is £1,084.61 and the total charge for credit is £59.36. Representative 13.82% APR. Subject to status.

*Application fee is only payable should you be accepted for finance.

Should you decide not to take up the opportunity of a Season Ticket at this time, you will retain your place on the waiting list for future seasons.

All available Season Tickets seats will be displayed online so please only complete your purchase if you are happy with the seat you have selected.

We always look to accommodate seat changes whenever possible - however, please be advised we are currently not accepting any new relocation requests for the 2023/24 season.

Should your medical circumstances change during the season, we would ask you to get in touch with further details.