Entry Requirements for the 2021/22 Season - NHS COVID Pass FAQs

 

Following the Premier League’s announcement that adult supporters should be prepared to show they have been fully vaccinated or have received a negative test result no more than 48 hours prior to kick-off, the Club can confirm these measures will be in place from Sunday’s match against Manchester City.

We should like to thank supporters who participated in the trial at Sunday's double header against Arsenal. This has greatly aided our preparations for the possibility of COVID-19 status certification becoming mandatory.

Supporters will be subject to spot-checks on entering the stadium and will be required to show their fully vaccinated status or a negative test result no more than 48 hours prior to kick-off using their NHS COVID Pass via the NHS App.

Supporters unable to use the NHS App can find details of alternative methods of confirming their status below. Supporters unable to provide proof upon request will not be allowed entry to the stadium.

Full details on how supporters can prepare for the Manchester City match onwards are below.

Supporters are also asked to read and agree to abide by a Code of Conduct when at matches this season.

Please note that there may be a slight delay in entering the stadium for anyone presenting proof that has not been generated via the NHS App. This is so that we can carry out the required checks. We would therefore encourage you to arrive as early as possible in order to allow plenty of time to enter the stadium.

 

Watch our helpful guide to see how you can obtain your COVID Pass

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What is the NHS COVID Pass?

The NHS COVID Pass, generated by the NHS App, shows your coronavirus (COVID-19) vaccination status or test results on your mobile device (and added to Apple Wallet for Apple devices) as you enter the stadium to confirm you are either fully vaccinated or have received a negative COVID-19 test result no more than 48 hours prior to kick-off. You must be prepared to present this upon request. For further details explaining the pass can be found on the NHS site here.

Please note that the NHS App is separate to the NHS COVID-19 contact tracing app, the latter of which is not required to gain access to the stadium.

 

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How can I access my NHS COVID Pass?

Download using the applicable link below for your device, and register the NHS App. 

Once downloaded and registered, navigate to your NHS COVID Pass, which can be accessed from the homepage and by selecting the 'Domestic' option. Your pass is valid for 30 days if fully vaccinated and is refreshed for a further 30 days every time you access the pass in the NHS App. Your pass is valid for 48 hours following a negative rapid lateral flow or PCR test.

The NHS App is available on Apple and Android devices and can be downloaded using the links below:

APP STORE                    GOOGLE PLAY

For support on registering the NHS App can be found here.

Please refer to the question below if you are unable to access the NHS App.

 

 

I cannot show my vaccination status with an NHS COVID Pass:

I am based in England and do not have a smartphone and / or the NHS App:

Supporters must still be prepared to provide evidence upon request of either a full vaccination status or provide proof of your negative rapid lateral flow or PCR test result.

We shall be happy to accept a letter, printed email or text issued by the NHS. To obtain a proof of vaccination letter from the NHS please refer to this guidance.

You can register your negative rapid lateral flow test result here.

 

I was not vaccinated in England:

Supporters vaccinated outside England can show their vaccine status provided by their country’s governing health body. This can either be in the form of their local NHS COVID digital pass equivalent, or their countries own vaccine certificate, letter or email.

This is for all international supporters and includes those from Scotland, Northern Ireland or Wales.

Alternatively, they can also present one of the following formal documents providing they have tested negative for COVID-19 no more than 48 hours prior to kick-off:

  • Negative PCR test result required as part of their travel documentation or permission to travel
  • Negative PCR test result from a private test provider or pharmacy

 

I have not had my final vaccination before the fixture:

Supporters can present a negative rapid lateral flow test result via email or text, providing they have tested negative for COVID-19 no more than 48 hours prior to kick-off

I received my second jab within two weeks of the fixture:

Supporters can present a negative rapid lateral flow test result via email or text, providing they have tested negative for COVID-19 no more than 48 hours prior to kick-off:

 

Are Juniors (Under 18s) required to present the NHS COVID Pass?

No, Junior supporters will not be required to present the NHS COVID Pass in order to gain entry; a valid match ticket will be sufficient.

 

Will supporters registered on the Access Scheme be required to present the COVID Pass?

Supporters using Accessible Entrances must also be prepared to present proof of a full vaccination status or a negative rapid lateral flow or PCR result, as per the above guidelines. Personal Assistants must also prepare to provide the same documentation, should they be requested to do so.

 

As a Premium Executive Member, do I and all my guests also need to do this?

Premium Executive Members and their guests should also be prepared to present proof of a full vaccination status or a negative rapid lateral flow or PCR result, as per the above guidelines, should they be requested to do so.

Supporters in Premium areas are also asked to read and agree to abide by a Code of Conduct when at matches this season.

 

Will I be required to present an NHS COVID Pass with my vaccination or test results for the duration of the 2021/22 season?

The current entry requirements have been introduced by the Premier League to ensure clubs are prepared for the possibility of COVID-19 certification becoming mandatory, pending further government guidance. We shall update supporters should there be any change to these requirements.

During this time, supporters will be subject to spot-checks on entering the stadium and will be required to confirm their fully vaccinated status or a negative test result no more than 48 hours prior to kick-off. Please see all guidance above.

 

Will I still be required to wear a face covering?

While it is no longer mandatory, we would advise fans to wear a face mask or covering on entry to and exit from the stadium, when queuing and on concourses, except when you are eating or drinking. Our staff will also be wearing face coverings at all times for your safety.

 

Code of Conduct

All supporters in General Admission areas are asked to abide by a Code of Conduct when attending matches. Supporters in Premium areas are also asked to abide by a Code of Conduct. They include ensuring supporters are fit and well to attend, will be respectful of fellow supporters and Club staff and will observe COVID-19 hygiene and etiquette guidance.

 

How do I enter the stadium on matchday?

All supporters, including other countries internationally and including Scotland, Northern Ireland and Wales must be prepared to provide proof of vaccination or negative test result to a steward between the initial digital ticket check at the bottom of the stairs leading to our podiums and ahead of arrival at our turnstiles.

This will only add one step to the existing stadium entry process that supporters are familiar with and will allow us to control the flow of supporters into the stadium as the additional check is made.

Please note that there may be a delay in entering the stadium for anyone required to present proof that has not been generated via the NHS App. This is so that we can carry out the required checks. We would therefore encourage you to arrive as early as possible in order to allow plenty of time to enter the stadium.

 

Supporters are asked to follow these steps to ensure smooth entry to the stadium:

Prior to matchday

REQUIRED: Download and register the NHS App and generate your NHS COVID Pass, which can be accessed from the homepage and by selecting the 'Domestic' option. Your pass is valid for 30 days if fully vaccinated but is refreshed for a further thirty days every time you access the pass in the NHS App. Your pass is valid for 48 hours following a negative rapid lateral flow or PCR test. Or please provide an alternative as above.

  • IF NOT VACCINATED: Please see I have not had my final vaccination before the fixture
  • APPLE DEVICE: If you have an Apple device, select the ‘Add to Apple Wallet’ option below the QR Code to add your NHS COVID Pass to your Apple Wallet, meaning your pass can be quickly accessed for scanning.
  • ANDROID DEVICE: If you have an Android device, use the NHS App to screengrab, download or print a copy of your NHS COVID Pass QR Code to ensure you are able to present it quickly.

REQUIRED: Please ensure that when adding your NHS COVID Pass to your Apple Wallet, taking a screengrab or printing a copy of your pass, the stated expiry date is later than the kick-off time on the day of the match so that you will be permitted entry to the stadium.

 

Matchday

REQUIRED: Open your digital ticket to present it for scanning at the bottom of the podium steps.  You do not need to present your proof of vaccination or negative test result at this stage.

REQUIRED: Once your digital ticket has been scanned, proceed up the podium steps toward the airport style security arches where your proof of vaccination or negative test result documentation may be checked.

  • APPLE DEVICE: If you have an Apple device and have added your NHS COVID Pass to your Apple Wallet, open your Apple Wallet and select your NHS COVID Pass for scanning. If you have not added it to your Apple Wallet, have your screengrabbed, downloaded, or printed NHS COVID Pass ready for inspection. Please do not open the NHS App as the loading time may delay the checking of your pass.
  • ANDROID DEVICE: If you have an Android device, have your screengrabbed, downloaded, or printed NHS COVID Pass ready for inspection. Please do not open the NHS App as the loading time may delay the checking of your pass

REQUIRED: After successfully scanning your NHS COVID Pass, proceed to your turnstile and tap your mobile device with your digital ticket on the contactless reader for touch free entry to the stadium.

 

I am unable to meet the requirements for entry to the fixture, what can I do?

During these unprecedented times, we shall make both Ticket Exchange and Ticket Share available 48 hours before the fixture and up to four hours before kick-off, to enable any registered supporter to post their digital ticket for resell or gift their seat to someone within their ‘My Network’.

These platforms will remain subject to on-going review and activated at the Club’s discretion on a match-by-match basis. The platforms will be made available no later than 48 hours before the fixture.

Supporters who do not meet the requirements for entry should list their seat on Ticket Exchange or gift their ticket via Ticket Share with a supporter who meets the entry requirements.

 

Someone in my party has tested positive, I have not been in close contact with them, what can I do?

Provided you meet the entry requirements then you will be permitted to enter the match.

During these unprecedented times, we shall also make both Ticket Exchange and Ticket Share available 48 hours before the fixture and up to four hours before kick-off, to enable any registered supporter to post their digital ticket or those of their guests for resell or gift their seat to someone within their ‘My Network’.

These platforms will remain subject to on-going review and activated at the Club’s discretion on a match-by-match basis. The platforms will be made available no later than 48 hours before the fixture.

Supporters who do not meet the requirements for entry should list their seat on Ticket Exchange or gift their ticket via Ticket Share with a supporter who meets the entry requirements.

 

 

 

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