Season Ticket Relocations FAQs (2022/23 Season)

Following the conclusion of Season Ticket renewals, all Season Ticket Holders who renewed their seats were given the opportunity to apply for a seat relocation. The FAQs below are for Season Ticket Holders who have already selected a new seat.

Please note that we are not accepting any new seat relocation requests at this time. However, in the event that relocations are reopened in future, supporters will have the opportunity to submit a new request at that time.

 

 

 

What action do I need to take if I have chosen to move to a more expensive seat?

If you have chosen to move to a more expensive seat than your original one, you will be required to pay the outstanding balance via your e-ticketing account. You must do so between 10am on Monday 23 May and 5pm on Wednesday 25 May.

To pay the balance, please follow these steps:

  • Log into your e-ticketing account
  • Your new seat will show in your notifications – click on your notifications to see the new price of your seat
  • Add your new seat at the prevailing price into your basket and proceed to Checkout.
  • At Checkout, you will be required to make a payment for the outstanding amount - a booking fee will be applicable*

*Please note: All monies you had previously paid towards your Season Ticket – including any booking fees – have been refunded as credits to your account and will be applied towards the cost of your new seat. If the difference is less than £250.00 you will not be able to select V12 as a method of payment.

 

 

Can I pay the price difference via V12 Finance?

If you elected to pay for your original seat via V12 Finance, you will be able to apply for a second agreement for the outstanding balance provided the price increase is greater than £250. If it is less than £250, you will not be given this option as a method of payment. You will also have the option of paying the balance in full up front. 

If you paid in full for your original seat, you will have the option to apply for V12 Finance for the outstanding balance providing it is greater than £250. If it is less than £250, you will not be given this option as a method of payment. You will also have the option of paying the balance in full up front. 

 

 

Do I need to do anything if I have moved to a seat that is the same price as my old one?

No, if your new seat is the same price as your old one then there is no further action you need to take to complete your seat move. You should simply delete your Digital Season Pass from your mobile wallet or discard your Photo Access Card - they will no longer be valid. You will be sent a new link or card before the start of the 2022/23 Season from which you will be able to download your new Digital Season Pass.

 

 

My new seat is cheaper than my original seat

If your new seat is cheaper than your original seat, the price difference will be issued as a credit to your e-ticketing account.

Please ensure you delete your Digital Season Pass from your mobile wallet or discard your Photo Access Card - they will no longer be valid. You will be sent a new link or card before the start of the 2022/23 Season from which you will be able to download your new Digital Season Pass.

 

 

What if I have changed my mind about moving?

Please note that, if you have already selected a new seat, it will not be possible to move back to your original seat.

 

 

Will I be sent a new Digital Season Pass or Photo Access Card?

Yes. Please delete your Digital Season Pass from your mobile wallet or discard your Photo Access Card - they will no longer be valid. You will be sent a new link or card before the start of the 2022/23 Season from which you will be able to download your new Digital Season Pass.

 

 

 

If you have read these FAQs but require assistance with your relocation, please contact us.

 

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