Frequently Asked Questions
How can Season Ticket Holders purchase tickets for Cup games?
There will be a dedicated priority sales window for Season Ticket Holders for all Cup games.
Season Ticket Holders will be able to purchase their usual seat for Cup games, except where the seat may be unavailable for operational reasons (in which case supporters will be contacted). They will also have the option to purchase an alternative seat elsewhere should they prefer.
Specific on sale dates will be announced for each fixture via official Club channels.
How will Season Ticket Holders be sent their tickets for Cup games?
Please see our Digital Ticketing guidance for Season Ticket Holders for information.
How can Season Ticket Holders apply for away games?
As the visiting team, we are given an allocation of tickets by the home team for these fixtures. Due to the extremely high level of demand for these tickets, applications for these tickets open first to Season Ticket Holders exclusively.
We will communicate via official Club channels when applications open for any given away fixture. Should the amount of applications we receive outweigh the number of tickets available, tickets will be distributed on a ticketing point basis.
Can Season Ticket Holders purchase additional match tickets?
Season Ticket Holders will only be able to purchase additional match tickets in the event of a game reaching Guest Sale or General Sale. For these bookings, the tickets will be sent to the lead booker's email address as digital ticket downloads. Each supporter who will be attending the game should download one of these digital tickets to their mobile device.
Should a game not reach Guest Sale or General Sale, Season Ticket Holders will only have access to their own ticket for that fixture.
Will all games go on Guest Sale or General Sale?
It isn't possible to guarantee that any given game will reach Guest Sale or General Sale, as this largely depends on ticket availability.
Please keep an eye on our On Sale Dates page, which is updated regularly and makes clear whether an individual fixture has gone on Guest Sale or General Sale.
Do Season Ticket Holders need to purchase tickets for Premier League games?
No, Season Tickets include all 19 home Premier League games as standard.
Each Season Ticket Holder will have their ticket for each fixture loaded automatically onto their Digital Season Pass or Photo ID Stadium Entry Cards.
Please see our Digital Ticketing guidance for Season Ticket Holders for further information about how to access your match ticket.
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