My Network

'My Network' is a feature of your online account which allows you to manage the accounts of friends or family members. You can add up to 20 members to your online network.

Once a supporter has been added to your account, you will be able to purchase tickets on their behalf, subject to availability. You will also be able to submit joint applications for tickets where applicable.

If a supporter gives you full management rights over their account, you will also be able to purchase things which have been reserved in their name, eg. reserved Cup game tickets.

 

 

How do I add someone to my network?

To add people to your network, you will need to have their Client Reference Number (CRN) and surname to hand. You will then need to follow these steps:

  1. Log into your e-ticketing account.
  2. Once logged in, click 'My Account' in the top right corner of the page.
  3. When the drop-down menu appears, select 'Network' under 'Account Management'.
  4. Select 'Add Members', then enter the CRN and surname of the supporter you'd like to add.
  5. Once their account has been located, press 'Add Member'.

 

Can I add someone to my network if they don't have a CRN?

No, you can only add someone to your network if they have a valid CRN. If they do not have one, they can quickly create one by registering here.

They should subsequently receive a confirmation email containing their CRN. Their CRN will also be visible when they log in.

 

How can I manage ticket privileges?

Once you have added someone to your network, you will automatically have the ability to 'assign' tickets to one another. This means that, when tickets are on sale, you will be able to purchase tickets on their behalf so long as they are eligible to buy tickets for that particular game. They will also be able to do this for you.

You will also be able to submit joint applications for fixtures such as away games, again providing that they are also eligible to apply.

However, if you would like to be able to purchase something which has been reserved under their account, eg. a Cup game ticket, you will need to request the right to 'manage' their account. To do so, please follow the steps below:

  1. Log into your e-ticketing account.
  2. Once logged in, click 'My Account' in the top right corner of the page.
  3. When the drop-down menu appears, select 'Network' under 'Account Management'.
  4. Select the supporter whose account privileges you would like to amend.
  5. Once selected, you will be able to check whether you have assigning rights or management rights.
  6. To request management rights, click 'Edit' and select the option to 'manage' tickets. Then click 'Send Request'.

Once your request has been sent, the supporter will receive an email notification asking them to confirm that they consent to you managing their account. Once they have approved this request, you will have management rights over their account. (If they do not approve the request, you will only be able to assign tickets to them.)

 

How can I remove someone from my network?

If you would like to remove someone from your network, you will simply need to follow these steps:

  1. Log into your e-ticketing account.
  2. Once logged in, click 'My Account' in the top right corner of the page.
  3. When the drop-down menu appears, select 'Network' under 'Account Management'.
  4. Click on the supporter you would like to remove, then click 'Remove Member'.
  5. You will then be asked to confirm whether you would also like to block the member.

 

How do I purchase tickets for someone in my network?

During the booking process, you will be able to select the number of seats you require, subject to availability.

During Members' sales, ticket purchases are limited to one per membership. In these circumstances, the only way you will be able to proceed with a multiple-ticket booking is by reassigning the additional seats to other supporters in your network - providing they are also eligible to book in their own right. (If they do not have a membership of their own, you will not be able to purchase a ticket on their behalf during the Members' sales.)

To reassign a ticket, add your desired number of tickets to your basket and proceed to checkout. Before the payment page, you will be shown an overview of the tickets you have selected and given the option to reassign them to other supporters. You may then choose which member(s) of your network you would like to assign the seats to.

 

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