Problems when placing an order

We do hope your purchase from our online store has been a smooth experience, however if you have experienced a snag with your order, we find this is often attributed to an issue with the payment screen.

Please check to ensure you have entered the following details correctly:

    • Credit / debit card number (no blank spaces are entered in this field)
    • Valid from / expiry date
    • The CV2 (three numbers on the back of the card)
    • The billing address matches the address your card is registered to

We accept the following card payments: 

Purchase Debit Cards Mastercard Visa Amex (American Express)
Ticket purchase Yes Yes Yes Yes
Online Shop Yes Yes Yes No
In Store Yes Yes Yes Yes

Please note: The main Spurs Shop is cashless


If the problem persists after checking the above, or if you experience another issue with your ordering process, please contact the mail order team, details below.

I cannot select the size of a product

If you are unable to select the size of a product, please check your browser settings and make sure that JavaScript is enabled.

Should the problem persist, please contact our mail order team, details below.

Product is out of stock

If the product is showing out of stock, at particularly busy periods, high demand items may go out of stock.

We regularly get new stock in and when we do we update our systems. If you're after a particular item, please check back the following day or get in touch via the contact details below.


Contact Us

    • Send A Message
    • Call us: 0344 499 5007 (UK) or from overseas on +44 208 344 6673

Our phone lines are open 10am-5pm Monday-Friday, and 10am-4pm Saturday-Sunday.

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