Ticket Share Update - December 2025 - FAQs

There are some short steps you will need to follow before you can share your ticket with a non-Member (they will need to create a CRN if they have not already done so). Please follow the steps below at least 24 hours before you intend to share your ticket:

1. Log in to your e-ticketing account
2. Click this link - or, within your account, click Match Tickets then scroll down and click Nominated Non-Members at the bottom of the page.
3. Select a ticket (any of the 20) and add it to your basket
4. When prompted, assign the ticket to your chosen non-Member in your network
5. Complete the transaction - you won't be required to enter your card details

Once you've completed this, within 24 hours you'll be able to use Ticket Share as normal to share to this non-Member as many times as you like throughout the rest of the season. 

If you're receiving an error message after you've followed the steps outlined above, it's possible that the non-Member you're trying to nominate has previously been nominated by another Season Ticket Holder. They can check this by logging into their account and seeing if Nominated Non-Members is displayed under their name once logged in.

Once non-Members have been nominated by one Season Ticket Holder, they can receive tickets from any other Season Ticket Holder via Ticket Share for the remainder of the season. If your intended recipient has already been nominated by someone else, simply share your ticket to them via Ticket Share as normal. They will not be counted as one of your three non-Members if you share with them this way. 

Once you've nominated a non-Member, it can take up to 24 hours for you to share a ticket with them - though in many cases the turnaround may be quicker than this.

Your nominated non-Member will be able to check if they are able to receive tickets by logging into their account. If Nominated Non-Members is displayed under their name once logged in, they will be able to receive tickets from you straightaway. 

For weekday fixtures, please nominate your chosen non-Member no later than 24 hours before kick-off. For weekend fixtures, please complete the nomination process no later than 5pm on the Friday before the game.

We will endeavour to process all late requests as quickly as possible - however, any requests submitted after these times are not guaranteed to be processed in time for the game. 

Once you've nominated three non-Members to forward your ticket to in a single season, it won't be possible to change these non-Members or add further non-Members. You can continue to share your tickets to these non-Members - and any One Hotspur Member in your Network - throughout the season, and you'll also have the opportunity to re-select your three non-Members in the 2026/27 season. 

Once you've nominated a non-Member to receive your ticket, you will only need to use Ticket Upgrade if you pay a concession price and are forwarding your ticket to a supporter in a different age bracket. Please see our Ticket Upgrade FAQs for further information.