*** Please be aware that account credit cannot be used towards the cost of individual match tickets. Funds may either be withdrawn to a UK bank account or used towards the cost of a Season Ticket renewal. ***
|Cashback Deadline (9.45am)
|Thursday 13 July 2023
|Thursday 20 July 2023
|Monday 14 August 2023
|Monday 21 August 2023
|Wednesday 13 September 2023
|Wednesday 20 September 2023
|Friday 13 October 2023
|Friday 20 October 2023
|Monday 13 November 2023
|Monday 20 November 2023
|Wednesday 13 December 2023
|Wednesday 20 December 2023
|Monday 15 January 2024
|Monday 22 January 2024
|Tuesday 13 February 2024
|Tuesday 20 February 2024
|Wednesday 13 March 2024
|Wednesday 20 March 2024
How do I submit a cashback request?
Supporters wishing to submit a cashback request may do so via their online account by following the steps below.
My Account > 'Account Cashback' > Submit your nominated bank* details when prompted.
Please ensure that you check your account details carefully as it is not possible to amend any cashback requests once they have been submitted.
*Please note that transfers can only be made to UK bank accounts.
If the Account Cashback feature is not available when you log in, please try again later.
I do not have a UK Bank account, what should I do?
If you do not have a UK Bank account, you will be unable to submit your cashback request via your online account. We would kindly ask that you fill out this form instead and a member of the team will get back to you.
When will my cashback request be processed?
There are, as standard, designated cashback windows throughout the season. Details about these windows, and the timelines involved for submitting requests and receiving the funds, are laid out in the table above.
I made a mistake/my payment failed. What should I do?
It is not possible to amend your cashback request once it has been submitted, so please ensure that you check your account details carefully prior to submitting.
If your payment fails for any reason, any funds that have been returned to the Club as a failed payment will be placed back into your e-ticketing account as credit (typically within 10 working days of the intended payment date as per the table above). Once the funds have been returned to your e-ticketing account, you will be able to submit a new cashback request using the correct details.
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