*** Please be aware that account credit cannot be used towards the cost of individual match tickets. Funds may either be withdrawn to a UK bank account or used towards the cost of a Season Ticket renewal. ***
When are the upcoming Account Cashback windows?
For future dates, you may refer to the table below. Please note that all dates remain subject to change:
|
Cashback Deadline (9.45am) |
Refund Date |
|
Friday 13 January 2023 |
Friday 20 January 2023 |
|
Monday 13 February 2023 |
Monday 20 February 2023 |
|
Monday 13 March 2023 |
Monday 20 March 2023 |
How do I submit a cashback request?
As standard, supporters wishing to submit a cashback request may do so via their online account by following the steps below.
My Account > 'Account Cashback' > Submit your nominated bank* details when prompted.
Please ensure that you check your account details carefully as it is not possible to amend any cashback requests once they have been submitted.
*Please note that transfers can only be made to UK bank accounts.
If the Account Cashback feature is not available when you log in, please try again later.
I do not have a UK Bank account, what should I do?
If you do not have a UK Bank account, you will be unable to submit your cashback request via your online account. We would kindly ask that you fill out this form instead and a member of the team will get back to you.
When will my cashback request be processed?
There are, as standard, designated cashback windows throughout the season. Details about these windows, and the timelines involved for submitting requests and receiving the funds, are laid out in the table above.
I made a mistake/my payment failed. What should I do?
It is not possible to amend your cashback request once it has been submitted, so please ensure that you check your account details carefully prior to submitting.
If your payment fails for any reason, any funds that have been returned to the Club as a failed payment will be placed back into your e-ticketing account as credit (typically within 10 working days of the intended payment date as per the table above).
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