How do I submit a cashback request?
As standard, supporters wishing to submit a cashback request may do so via their online account by following the steps below.
My Account > 'Account Cashback' > Submit your nominated bank* details when prompted.
Please ensure that you check your account details carefully, as it is not possible to amend any cashback requests once they have been submitted.
*Please note that transfers can only be made to UK bank accounts.
If the Account Cashback feature is not available when you log in, please try again later.
I do not have a UK Bank account, what should I do?
If you do not have a UK Bank account, you will be unable to submit your cashback request online. In these instances, please email Ticketoffice@tottenhamhotspur.com and confirm the following details:
- Your time zone
- Client Reference Number (CRN)
- Contact telephone number, including the area code
- Best time to call you back
When will my cashback request be processed?
There are, as standard, designated cashback windows throughout the season. Details about these windows, and the timelines involved for submitting requests and receiving the funds, will be updated as the season progresses.
I made a mistake/my payment failed. What should I do?
It is not possible to amend your cashback request once it has been submitted, so please ensure that you check your account details carefully, as it is not possible to amend any cashback requests once they have been submitted
If your payment fails for any reason, any funds that have been returned to the Club as a failed payment will be placed back into your e-ticketing account as credit (typically within 10 working days from the payment date above).
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