*** Please be aware that account credit cannot be used towards the cost of individual match tickets. Funds may either be withdrawn to a UK bank account or used towards the cost of a Season Ticket renewal. ***
**The final Account Cashback window of this season has now closed in preparation for Season Ticket Renewals. During this time, Account Cashback will not show online.**
When are the upcoming Account Cashback windows?
For future dates, you may refer to the table below. Please note that all dates remain subject to change:
|
Cashback Deadline (9.45am) |
Refund Date |
|
Monday 13 March 2023 |
Monday 20 March 2023 |
The final Account Cashback window of this season has now closed in preparation for Season Ticket Renewals. During this time, Account Cashback will not show online.
Any remaining Cashback on your account will be taken from the cost of your Season Ticket renewal for the 2023/24 season.
Should you not wish to renew, you will have a window following renewals in order to request the withdrawal of these funds.
In the event you sell a ticket on the Ticket Exchange after renewing your Season Ticket, the credit will be added to your account for use against your 2024/25 renewal, or for withdrawal once the post-renewal window opens.
How do I submit a cashback request?
Supporters wishing to submit a cashback request may do so via their online account by following the steps below.
My Account > 'Account Cashback' > Submit your nominated bank* details when prompted.
Please ensure that you check your account details carefully as it is not possible to amend any cashback requests once they have been submitted.
*Please note that transfers can only be made to UK bank accounts.
If the Account Cashback feature is not available when you log in, please try again later.
I do not have a UK Bank account, what should I do?
If you do not have a UK Bank account, you will be unable to submit your cashback request via your online account. We would kindly ask that you fill out this form instead and a member of the team will get back to you.
When will my cashback request be processed?
There are, as standard, designated cashback windows throughout the season. Details about these windows, and the timelines involved for submitting requests and receiving the funds, are laid out in the table above.
I made a mistake/my payment failed. What should I do?
It is not possible to amend your cashback request once it has been submitted, so please ensure that you check your account details carefully prior to submitting.
If your payment fails for any reason, any funds that have been returned to the Club as a failed payment will be placed back into your e-ticketing account as credit (typically within 10 working days of the intended payment date as per the table above). Once the funds have been returned to your e-ticketing account, you will be able to submit a new cashback request using the correct details.
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