*** Please be aware that account credit cannot be used towards the cost of individual match tickets. Funds may either be withdrawn to a UK bank account or used towards the cost of a Season Ticket renewal. ***
A list of cashback dates for the 2025/26 season may be found below. The cashback option will show in supporters' online accounts from 10am on 1 July 2025.
| Cashback Request Deadline | Cashback Payment Date |
| Monday 14 July 2025 | Monday 21 July 2025 |
| Wednesday 13 August 2025 | Wednesday 20 August 2025 |
| Monday 15 September 2025 | Monday 22 September 2025 |
| Monday 13 October 2025 | Monday 20 October 2025 |
| Thursday 13 November 2025 | Thursday 20 November 2025 |
| Monday 15 December 2025 | Monday 22 December 2025 |
| Tuesday 13 January 2026 | Tuesday 20 January 2026 |
| Friday 13 February 2026 | Friday 20 February 2026 |
If you have any credit remaining in your e-ticketing account after the final cashback date passes, it will automatically be applied towards your Season Ticket renewal and be deducted from the balance you are asked to pay.
How do I submit a cashback request?
Supporters wishing to submit a cashback request may do so via their online account by following the steps below.
My Account > 'Account Cashback' > Submit your nominated bank* details when prompted.
Please ensure that you check your account details carefully as it is not possible to amend any cashback requests once they have been submitted.
*Please note that transfers can only be made to UK bank accounts.
If the Account Cashback feature is not available when you log in, please try again later.
I do not have a UK Bank account, what should I do?
If you do not have a UK Bank account, you will be unable to submit your cashback request via your online account. We would kindly ask that you fill out this form instead and a member of the team will get back to you. Alternatively, you may choose to keep the funds in your account and apply them towards the cost of your next Season Ticket renewal.
When will my cashback request be processed?
There are, as standard, designated cashback windows throughout the season. Details about these windows, and the timelines involved for submitting requests and receiving the funds, are laid out in the table above.
I made a mistake/my payment failed. What should I do?
It is not possible to amend your cashback request once it has been submitted, so please ensure that you check your account details carefully prior to submitting.
If your payment fails for any reason, any funds that have been returned to the Club as a failed payment will be placed back into your e-ticketing account as credit (typically within 10 working days of the intended payment date as per the table above). Once the funds have been returned to your e-ticketing account, you will be able to submit a new cashback request using the correct details.
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