Account Cashback

*** Please be aware that account credit cannot be used towards the cost of individual match tickets. Funds may either be withdrawn to a UK bank account or used towards the cost of a Season Ticket renewal. ***

A list of cashback dates for the 2024/25 season may be found below. Supporters will be able to submit cashback requests from Wednesday 3 July onwards. 

 

Cashback Request Deadline (9.45am) Cashback Payment Date
Friday 12 July 2024 Friday 19 July 2024
Tuesday 13 August 2024 Tuesday 20 August 2024
Friday 13 September 2024 Friday 20 September 2024
Monday 14 October 2024 Monday 21 October 2024
Wednesday 13 November 2024 Wednesday 20 November 2024
Friday 13 December 2024 Friday 20 December 2024
Monday 13 January 2025 Monday 20 January 2025
Thursday 13 February 2025 Thursday 20 February 2025

 

 

How do I submit a cashback request?

Supporters wishing to submit a cashback request may do so via their online account by following the steps below. 

My Account > 'Account Cashback' > Submit your nominated bank* details when prompted.

Please ensure that you check your account details carefully as it is not possible to amend any cashback requests once they have been submitted.

*Please note that transfers can only be made to UK bank accounts.

If the Account Cashback feature is not available when you log in, please try again later.

 

I do not have a UK Bank account, what should I do?

If you do not have a UK Bank account, you will be unable to submit your cashback request via your online account. We would kindly ask that you fill out this form instead and a member of the team will get back to you. Alternatively, you may choose to keep the funds in your account and apply them towards the cost of your next Season Ticket renewal.

 

When will my cashback request be processed?

There are, as standard, designated cashback windows throughout the season. Details about these windows, and the timelines involved for submitting requests and receiving the funds, are laid out in the table above.

 

I made a mistake/my payment failed. What should I do?

It is not possible to amend your cashback request once it has been submitted, so please ensure that you check your account details carefully prior to submitting.

If your payment fails for any reason, any funds that have been returned to the Club as a failed payment will be placed back into your e-ticketing account as credit (typically within 10 working days of the intended payment date as per the table above). Once the funds have been returned to your e-ticketing account, you will be able to submit a new cashback request using the correct details.

 

 

Back to Top

Question not answered? Try searching again or contact us.
Have more questions? Submit a request