How do I submit a cashback request?
Only supporters who submitted a Refund Request before 4 June 2020 will have access to the Cashback facilities at this time. The window will open between 10am, Monday 15 June, until it closes at 5pm, Friday 26 June.
During this time, supporters wishing to withdraw any e-ticketing credit should log into
My Account > 'Account Cashback' > and submit your nominated bank* details when prompted.
Please ensure that you check your account details carefully, as it is not possible to amend any cashback requests once they have been submitted.
*Please note that transfers can only be made to UK bank accounts.
I do not have a UK Bank account, what should I do?
If you do not have a UK Bank account, please email Ticketoffice@tottenhamhotspur.com no later than 5pm Friday, 26 June and confirm the following details:
- Your time zone
- Client Reference Number (CRN)
- Contact telephone number, including the area code
- Best time to call you back
When will my cashback request be processed?
If you have submitted a refund request form by the deadline of the 4 June 2020, then you will be able to access the Account Cashback to process your request.
The window will open between 10am, Monday 15 June, until it closes at 5pm, Friday 26 June.
All funds will reach your nominated bank account by Thursday 9 July. We are unable to expedite this service and politely ask supporters to not contact us to request to do so.
I did not submit a refund request can I still request an Account Cashback?
If supporters have not submitted a refund request, they will not have access to the Cashback Facilities at this time. Any credit will remain in their account and be deducted from Season Ticket renewals, as and when renewals take place.
I made a mistake/my payment failed. What should I do?
It is not possible to amend your cashback request once it has been submitted, so please ensure that you check your account details carefully, as it is not possible to amend any cashback requests once they have been submitted
If your payment fails for any reason, any funds that have been returned to the Club as a failed payment will be placed back into your e-ticketing account as credit (typically within 10 working days from the payment date above).
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