Sanctions and Banning Policy

Tottenham Hotspur Football Club Sanctions and Banning Policy

In this Policy:

“the Club” means Tottenham Hotspur Football & Athletic Co. Ltd

“the Policy” means the Club Sanctions and Banning Policy

 

Policy Statement

This Policy is compliant with the requirements and principles of the Equality Act 2010 and will be applied accordingly.

This Policy complements the Tottenham Hotspur Stadium’s Ground Regulations and the Club’s Ticket & Membership Terms & Conditions.

This Policy supersedes any and all other policies’ application of sanctions, as of the date of publication, 19 December 2019.

 

Purpose

The purpose of this Policy is to ensure the safety of all visitors to the Tottenham Hotspur Stadium, regardless of the capacity they are attending in, and enhance the experience of everyone attending matches.

The framework of offences and corresponding sanctions alongside the appeals process outlined in this Policy are designed to give supporters clarity on how the Club will deal with transgressions.

 

Sanction Conditions

Any period of suspension or ban will apply to all Club matches and premises as well as participation in any competitions or events it organises or is involved in and the right to access or purchase tickets, membership or experiences.

There will be no refund of any monies paid for periods of ejection, suspension or ban unless overturned on appeal.

Full details of any sanction and the process by which they are applied or appealed will be provided in writing.

 

Sanctions

The following breakdowns are a guide for how the Club will treat behavioural and ticketing offences, recognising that they are distinct and require separate sanctions. Offences will be reported to the police where appropriate. The Club will deal with each case on an individual basis and reserves the right to use its discretion within the recommended sanction bands provided. In cases where proven offences involve aggravating features such as violent, threatening, or discriminatory behaviour or where the Club’s safety operation is impaired, the Club reserves the right to apply a greater sanction than outlined below.

 

Behavioural Sanctions

Level

Offence

Recommended Sanction

1

Smoking (including e-cigarettes)

Written Warning

Persistent standing

Refusal to follow stewards' reasonable instructions

Misuse of tickets (e.g. in wrong area, using concession ticket)

Drinking in view of the pitch

2

Possession of any prohibited items listed in Ground Regulations (increased sanction possible depending on item)

1-4 Match Ban

Repetition of Level 1 Offence

3

Damaging property or facilities

5-10 Match Ban

Attempting to gain access without a valid match ticket

Repetition of Level 1-2 Offences

4

Violent or aggressive behaviour toward supporters, staff or police

Indefinite Ban

Any other illegal activity

Possession of pyrotechnics

Entering the field of play

Throwing missiles

Possession of an illegal substance

Assault

Use of discriminatory language

Repetition of Level 1-3 Offences

 

Ticketing Sanctions

Offence

Recommended Sanction

Selling home match tickets for equal or less than face value

Written Warning

Selling home match tickets for more than face value

Indefinite Ban

Selling away match tickets for equal or less than face value

Written Warning and removal of 50% of loyalty points

Selling away match tickets for more than face value

Indefinite Ban and removal of all loyalty points

 

Supporters are reminded that home match tickets can be shared and sold officially by using Ticket Share and Ticket Exchange respectively. Tickets should not be sold via third parties. Tickets for away matches cannot be resold or transferred under any circumstances.

 

Sanction Process

Following an investigation into any alleged offence committed, whether resulting in an ejection or not, (which will draw on a range of evidence sources, including but not exclusively, steward incident reports, witness statements, Control Room radio logs and CCTV footage, other video / audio recordings) the individual in question will receive written notice of the sanction to be applied with supporting evidence and rationale.

A sanction can be appealed by submitting grounds for the appeal in writing to appeals@tottenhamhotspur.com within 15 working days of receiving the Club’s notice.

 

Appeal Process

The Club will acknowledge receipt of an appeal in writing, confirming the details of the sanction being appealed and the time and date of an appeal hearing, which will be within 10 working days unless additional time is required for further investigation.

One of two appeal formats will be offered at the discretion of the panel Chairperson:

(i) In Person Appeal Panel

The individual will be invited to appeal their sanction in person to a panel, accompanied by a nominated individual or individuals who may contribute to the appeal. Supporters under the age of 18 must be accompanied by their parent / legal guardian who may speak on their behalf. The Club will not pay any costs associated for anyone attending an appeal.

The Club will present the evidence used in their investigation and the supporter will have the opportunity to present any evidence to support their case, such as witness statements or video footage.

(ii) Remote Appeal Panel

The individual will submit their appeal, with supporting evidence as appropriate, to a panel which will operate remotely to consider the appeal and provide a final decision.

Appeal Panel Decisions

Appeal panel decisions may cancel, reduce, maintain or increase the original sanction and will be considered final. Minutes of the meeting will be recorded and kept on file with details shared with relevant departments within the Club.

If an appeal panel overturns a sanction the Club will refund the cost of any matches paid for and missed as a result of the sanction. This will apply to individual match tickets and season tickets.

If an individual is not satisfied with the outcome of the appeal, they will be advised that they can take their case to the Independent Football Ombudsman.

Appeal Panel Members

Panels will be made up of the following:

  • A senior member of Club staff at Head of Department level or above
  • A member of the Club’s Equalities and Inclusivity Committee
  • Representative of the Football Supporters’ Association  

 

Away Fixtures

If requested, and where the presence of a banned supporter would pose a risk to others (in cases where offences have been violent, discriminatory, or threatening in nature), the Club will provide details of supporters sanctioned with a ban to relevant opposition clubs. Information (including name, address, date of birth and photo where applicable) will be supplied in line with information sharing agreements and approved by the Club’s GDPR Manager to ensure compliance with relevant legislation.

The Club is registered under the Data Protection Act 2018 and manages data in accordance with its data protection policy, ensuring the security of personal data.

The Club may impose sanctions in the event of a supporter breaching regulations at another stadium, following an investigation consistent with our Policy for home matches.

 

Social Media

Where identifiable, individuals using discriminatory language via social media will be treated as if the offence has been committed at the Tottenham Hotspur Stadium or any other Club premises. The Club will insist any supporter found to have directed discriminatory abuse attend an educational session with an equality and diversity specialist from the Football Supporters’ Association before any ban can be considered served.

 

Acceptable Behaviour Agreement

Code of Conduct 

No supporter will be eligible to return to the Stadium following a Club ban unless they have signed a Code of Conduct agreement in the form set out below:

 

THIS AGREEMENT is made between Tottenham Hotspur Football & Athletic Co. Ltd and:

 

Full Name

 

 

Date of Birth

 

Age

 

Address

 

 

 

Post Code

 

 

Customer Number

 

 

 

I agree that at all times whilst present in the Stadium or on the footprint of the Stadium that I will comply with all and any reasonable instructions and directions of any Club official or steward, any police officer or any other safety service.

 

I agree to comply with all of the Stadium Ground Regulations in relation to any fixture involving the Club, whether a home or away fixture.

 

I understand that further action could be taken by the Club including, but not limited to, the withdrawal of any Club membership and/or match ticket and/or season ticket (without reimbursement) and any other Club related benefits.

 

This Code of Conduct will be kept on record for a period of 25 home fixtures from the signed date below.

 

DECLARATION

                                                                                                                            

I confirm that I have read and understood this Code of Conduct and will abide by its terms, and any breach of this will result in a Club ban for a period of time deemed necessary and proportionate by the Club.

 

Signed: _______________________________ Date: ____________________________

 

If under the Club age of 18 Years

 

Signed:________________________________ Date:____________________________

Name_____________________________________________

Relationship: Mother / Father / Legal Guardian

 

Signed on behalf of the Club:

________________________________ Date:___________________________

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