Stadium Tours Booking FAQs

Stadium Tours are due to re-open on 7th August

For information about how to book a tour and existing bookings, please refer to the following guide and FAQs:

For our Dare Skywalk FAQs 

Booking a Tour FAQs

 

Existing Bookings FAQs

 

 

Booking a Tour FAQs

 

How do I book tickets?

Bookings can be made online via www.experience.tottenhamhotspur.com 

 

Book your place

 

You can select a date in the future, or select from "next available". If the date you have selected isn't available, it may be because we have an event on that day.

 

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Bookings can also be made over the phone, but an administration fee of £2 is applicable. No fees apply for bookings made online.

Tour times: Tours are available to book according to timeslots up to every 15 minutes.

Please be aware that tour capacity has been reduced to 15 customers per tour, to assist with social distancing requirements. This may increase, according to updates on social distancing requirements.

Tour tickets are now available to book up until May 2021. Dates are subject to change on the fixture list for the 20/21 season. Should any changes affect your tour date, a member of the tour team will get in contact with you directly.

Unavailable tour dates: Please be aware that tours do not operate on event days and may run less frequently on the day immediately before event days. For further information about these dates, please see: Major Stadium Event Dates.

 

Are there any social distancing measures in place on the Tour?

Supporter safety and well-being are of the utmost importance to us. Following Government advice and requirements set out by local health authorities, we have introduced a number of measures for guests visiting the Stadium Tours and the Dare Skywalk Experiences. Please see Social Distancing and COVID-19 Health and Safety Measures (Stadium Tours) for further information.

 

What do Tours include?

  • Explore the Stadium at your own pace using one of our multimedia devices
  • Behind-the-scenes, exclusive access to First Team facilities, NFL locker rooms and media areas
  • A chance to explore pitchside and follow the players’ journey.

 

Are the handsets easy to use?

Yes, but we're also here to help. You'll be set up with your device by a Tour Guide, and the audio and visual content will be activated automatically along the route. This leaves you to explore at your own pace. Our Tour Guides will be on hand throughout your visit to help, should you have any questions.

All devices will be sanitised between every use and are issued on a rotational basis.

 

How much are tickets?

Season Ticket Holders and One Hotspur Members receive a 10% discount on their Stadium Tour. For the latest pricing please see: www.experience.tottenhamhotspur.com/booking/pricing

  • Adult — £30
  • Concession (65+) — £27
  • Child (5-15)* — £15  
  • Under 5 at the time of the tour — free
  • Personal Assistant – free, Stadium Tours Accessibility Guide for further information

*Note: Children under 16 must be accompanied by an adult.

 

Why isn't the Tour date I want showing?

As we are a working stadium, tours do not run on event days. We currently have tours on sale until May 2021.

 

Tours have sold out on my preferred date. What are my options?

Due to matches currently being played behind closed doors, we have Stadium Tour tickets on sale until May 2021. We advise booking ahead where possible to avoid disappointment. Dates are subject to change on the fixture list for the 20/21 season. Should any changes affect your tour date, a member of the tour team will get in contact with you directly.

 

Do you do different types of Tours?

New for 2020, we will be offering guided Legends and VIP tours. These small group tours will be going on sale later this year. Visitors can sign up to hear news about TE tours and attractions on our website via the Museums page on the visitor attractions website.

Our handheld, multimedia devices will soon feature a number of different languages options,

 

Can I book a Tour voucher?

Yes you can. Please see Stadium Tour Vouchers - Purchasing and Redeeming Guide & FAQs for further information.

 

Existing Bookings FAQs

 

Can I change the date/time of my booking?

It is possible to change the date of your tour up to 3 days before your visit subject to availability and for a fee of £5. As we'll need to take payment details from you, please send us a message and let us know the best number to reach you on. A member of the team will call you back to arrange payment. 

 

If I have tickets booked for a Tour but start so show symptoms associated with COVID-19, can I rearrange my Tour?

Yes. Please send us a message and one of the tours team can help you with your request. Please ensure you specify the reason why you are seeking to rearrange your booking. 

  

Where do Stadium Tours start from?

Stadium Tours start from inside the Tottenham Experience (Spurs Shop) at the check-in desk. There will be directional signage to the check in desk upon entry and the team can also help direct you.

Tottenham Experience, High Road, Tottenham, London N17 0AP

 

What happens if I am late?

Please arrive at least 15 minutes before the start of your tour to allow time for a temperature check, a bag check, and check-in. Tours start promptly at the time listed on your ticket. If you are late, we shall do our best to accommodate you on the next available timeslot, but please be aware that this may not be possible. Refunds will not be given if you are unable to attend your tour due to lateness.

 

Is photography permitted during the tour?

Yes, we encourage you to take photos throughout the tour. Unfortunately, our tour guides are unable to take photographs for you on your personal device. However, we use green-screen technology that enables you to have your photo taken with your favourite player and there are professional photos taken throughout the tour in key areas. These are available to buy at the end of the tour if you wish. Tripods or drones cannot be taken on tours.

 

Can I take my bag on the Tour?

All bags brought into the Tottenham Experience will be searched on entry, as well as any personal bags taken on the tour itself.

Larger bags must be left in our free cloakroom located in the Tottenham Experience.

The following sized bags may be taken onto the Stadium Tour after they have been searched:

  • Personal bags of A4 size or smaller (21cm long x 15cm high)
  • Clear plastic carrier bags with a maximum size of 30cm long x 30cm high
  • Sealable, Club-branded plastic or vinyl merchandise bags purchasable online or from the Tottenham Experience.

We welcome pushchairs and buggies on the Stadium Tour. You may also leave your pushchair in the cloakroom located in the Tottenham Experience.

 

Do you have baby changing facilities?

Baby changing facilities are available in all toilets located in the Tottenham Experience Shop.

 

What are the Tottenham Experience opening times?

Our Spurs Shop at the Tottenham Experience will open on Saturday 20 June and remain closed on home matchdays. Trading hours are 10am-4pm.

Tours will be available to book by timeslot and will run every 15 minutes. From Monday to Saturday, Tours will run from 10.30am-4pm. On Sundays, Tours will run from 10am-2.30pm.

 

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