Stadium Tours Booking FAQs

 **Update September 2020**

Our Stadium Tours and Dare Skywalk experiences are still going ahead, though we are making adjustments to ensure continued compliance with the latest government guidelines about social gatherings.

If your booking is in any way affected, we will contact you to discuss this. If you do not hear from us, your Tour or Skywalk experience will still proceed as scheduled.

Please note that, in line with new regulations for businesses, all visitors entering the Tottenham Experience or participating in The Dare Skywalk will be required to scan the official NHS QR code, displayed on a poster on entry, using the official NHS Track and Trace app. Please click here if you have any questions.

 

For information about how to book a tour and existing bookings, please refer to the following guide and FAQs. Alternatively, please see here for our Dare Skywalk FAQs.

 

Booking a Tour FAQs

 

Existing Bookings FAQs

 

 

Booking a Tour FAQs

 

How do I book tickets?

Bookings can be made online via www.experience.tottenhamhotspur.com 

You can select a date in the future, or select from "next available". If the date you have selected isn't available, it may be because we have an event on that day.

 

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Bookings can also be made over the phone, but an administration fee of £2 is applicable. No fees apply for bookings made online.

Tour times: Tours are available to book according to timeslots up to every 15 minutes.

Please be aware that tour capacity has been reduced to 15 customers per tour, to assist with social distancing requirements. This may increase, according to updates on social distancing requirements.

Tour tickets are now available to book up until May 2021. Dates are subject to change on the fixture list for the 20/21 season. Should any changes affect your tour date, a member of the tour team will get in contact with you directly.

Unavailable tour dates: Please be aware that tours do not operate on event days and may run less frequently on the day immediately before event days. For further information about these dates, please see: Major Stadium Event Dates.

 

Are there any social distancing measures in place on the Tour?

Supporter safety and well-being are of the utmost importance to us. Following Government advice and requirements set out by local health authorities, we have introduced a number of measures for guests visiting the Stadium Tours and the Dare Skywalk Experiences. Please see Social Distancing and COVID-19 Health and Safety Measures (Stadium Tours) for further information.

 

What do Tours include?

  • Explore the Stadium at your own pace using one of our multimedia devices
  • Behind-the-scenes, exclusive access to First Team facilities, NFL locker rooms and media areas
  • A chance to explore pitchside and follow the players’ journey.

 

How long does a Stadium Tour take?

With our multimedia devices, you can explore the Tour route at your own pace. However, we recommend leaving up to 90 minutes to experience all of the Tour content.

 

Can I come and experience the Stadium Tour and Dare Skywalk on the same day?

Yes, we would love you to experience both attractions. Please click here to book your tickets for each attraction. Please note that tickets must be purchased separately and you will receive a ticket for each attraction. You will need to ensure that you leave adequate time in between each experience.

Check in for Stadium Tours takes place at the Tours Desk, located within the Tottenham Experience. Check in for The Dare Skywalk takes place within Skywalk Basecamp, situated next to the Tottenham Experience. The Tottenham Experience and Skywalk Basecamp are both located on the High Road and we would recommend leaving plenty of time between your experiences to travel to the different locations, and to check in.

All guests wishing to take part in The Dare Skywalk must also complete a Waiver form before they check in and we recommend arriving 15 minutes before their schedule experience to complete this. 

We encourage guests to look around the Tottenham Experience shop if they have time between their scheduled Stadium Tour and The Dare Skywalk experience. There is a bag drop located within the Tottenham Experience for guests to leave purchases and large bags, before taking part in a Stadium Tour or The Dare Skywalk.

 

Are the handsets easy to use?

Yes, but we're also here to help. You'll be set up with your device by a Tour Guide, and the audio and visual content will be activated automatically along the route. This leaves you to explore at your own pace. Our Tour Guides will be on hand throughout your visit to help, should you have any questions.

All devices will be sanitised between every use and are issued on a rotational basis.

 

How much are tickets?

Season Ticket Holders and One Hotspur Members receive a 10% discount on their Stadium Tour. For the latest pricing please see: www.experience.tottenhamhotspur.com/booking/pricing

 

Why isn't the Tour date I want showing?

As we are a working stadium, tours do not run on event days. We currently have tours on sale until May 2021.

 

Tours have sold out on my preferred date. What are my options?

Due to matches currently being played behind closed doors, we have Stadium Tour tickets on sale until May 2021. We advise booking ahead where possible to avoid disappointment. Dates are subject to change on the fixture list for the 20/21 season. Should any changes affect your tour date, a member of the tour team will get in contact with you directly.

 

Do you do different types of Tours?

New for 2020, Legends Tours have launched, while visitors can sign up to hear more new about coming attractions via the Museum page on our website.

Our handheld, multimedia devices will soon feature a number of different languages options,

 

What can I expect on a Legends Tour?

This is your chance to join some of our all-time great players on guided tours of our world-class home.

We’ve a plethora of stars from our storied history, ready to journey with you as you explore the new stadium in all its magnificent glory, taking in everything from the players’ state-of-the-art changing rooms to the pitchside dugouts and many more fascinating behind-the-scenes areas.

You’ll be able to ask questions to your accompanying Legend as you go, then enjoy an exclusive photograph opportunity, autograph signing session and Q&A with them when your Tour is complete. You will also receive a complimentary green screen photo included in your Tour.

 

Can I have a photograph taken with my Legend?

We have included an official photograph opportunity at the end of each Legend Tour. This will be managed in line with social distancing by our Stadium Tour guides. To help maintain this we ask that all photographs with your Legend are taken at this opportunity and not during the Tour.

 


Can I bring items for my Legend to sign?

You are able to bring merchandise for your legend to sign at the end of your Tour. This signing session will be managed in line with social distancing by our Stadium Tour guides who will ensure gloves are worn at all times when handling your items. Your Legend will use his own pen for signing and will not touch any items directly.

 

How long does the Legends Tour take?

The Legends Tour lasts up to 2.5 hours. The experience includes a 90 minute guided tour and a 1 hour Q&A, photo opportunity and signing session.

 

How do you manage social distancing on a guided Tour?

We have reduced the capacity considerably for all guided experiences to allow for social distancing. Floor markings and signage is displayed throughout and staff will be on hand to manage.

 

How can I enquire about a group Tour?

To submit your enquiry, please complete this form and a member of the team will get back to you as soon as possible.

 

Can I book a Tour voucher?

Yes you can. Please see Stadium Tour Vouchers - Purchasing and Redeeming Guide & FAQs for further information.

 

Existing Bookings FAQs

 

Can I change the date/time of my booking?

It is possible to change the date of your tour up to 3 days before your visit subject to availability and for a fee of £5. As we'll need to take payment details from you, please give us a quick call on 020 3929 1882. Lines are open 10am-5pm on weekdays and 10am-4pm on weekends, and a member of our team will be more than happy to help.

 

If I have tickets booked for a Tour but start so show symptoms associated with COVID-19, can I rearrange it?

Yes. Please send us a message and one of the tours team can help you with your request. Please ensure you specify the reason why you are seeking to rearrange your booking. 

  

Where do Stadium Tours start from?

Stadium Tours start from inside the Tottenham Experience (Spurs Shop) at the check-in desk. There will be directional signage to the check in desk upon entry and the team can also help direct you.

Tottenham Experience, High Road, Tottenham, London N17 0AP

 

What happens if I am late?

Please arrive at least 15 minutes before the start of your tour to allow time for a temperature check, a bag check, and check-in. Tours start promptly at the time listed on your ticket. If you are late, we shall do our best to accommodate you on the next available timeslot, but please be aware that this may not be possible. Refunds will not be given if you are unable to attend your tour due to lateness.

 

Is photography permitted during the tour?

Yes, we encourage you to take photos throughout the tour. Unfortunately, our tour guides are unable to take photographs for you on your personal device. However, we use green-screen technology that enables you to have your photo taken with your favourite player. This photo is available to buy at the end of the tour if you wish. Tripods or drones cannot be taken on tours.

 

I am having issues accessing my official photos from the visit, who should I speak to?

To download your photos please visit our official photo provider website and enter your Photo code.

If you are experiencing any issues accessing your photo, please click the "Need help?" button for instant troubleshooting and guidance on who to contact for further support.

 

Can I take my bag on the Tour?

All bags brought into the Tottenham Experience will be searched on entry, as well as any personal bags taken on the tour itself.

Larger bags must be left in our free cloakroom located in the Tottenham Experience.

The following sized bags may be taken onto the Stadium Tour after they have been searched:

  • Personal bags of A4 size or smaller (21cm long x 15cm high)
  • Clear plastic carrier bags with a maximum size of 30cm long x 30cm high
  • Sealable, Club-branded plastic or vinyl merchandise bags purchasable online or from the Tottenham Experience.

We welcome pushchairs and buggies on the Stadium Tour. You may also leave your pushchair in the cloakroom located in the Tottenham Experience.

 

Do you have baby changing facilities?

Baby changing facilities are available in all toilets located in the Tottenham Experience Shop.

 

What are the Tottenham Experience opening times?

Our Spurs Shop at the Tottenham Experience will open on Saturday 20 June and remain closed on home matchdays. Trading hours are 10am-4pm.

Tours will be available to book by timeslot and will run every 15 minutes. From Monday to Saturday, Tours will run from 10.30am-4pm. On Sundays, Tours will run from 10am-2.30pm.

 

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