Stadium Tours FAQs

Welcome to our Stadium Tours FAQs. Please select an option below to help find the right answer to your query.

 

Booking a Tour FAQs 

Matchday Tours FAQs

Existing Bookings FAQs

Getting Here 

 

 

Booking a Tour FAQs

 

What do Stadium Tours include and how do I book tickets?

Our Stadium Tours provide behind-the-scenes access to our world-class Stadium, offering a unique opportunity to explore pitchside and follow the players' journey, as well as exclusive access to First Team facilities, NFL locker rooms and media areas.

Bookings can be made online via www.experience.tottenhamhotspur.com. Tours are available to book according to timeslots up to every 15 minutes. When booking, you can select a date in the future or opt for the next available date.

Please note that all dates are subject to change dependent on the fixture schedule/operational requirements. Should any changes affect an existing booking you have made, a member of the Tour team will get in contact with you directly.

Season Ticket Holders and One Hotspur Members recieve a gift voucher which can be used towards their Stadium Tour, whilst Junior Members also receive a free Stadium Tour with every paying adult.

We would also recommend taking a look at our Family Packages and bundle prices. Tottenham Hotspur Stadium Tours are the perfect day out for the family, and our exclusive price packages offer the chance to book together for the best possible price!

 

 

Why isn't the Tour date I want showing?

As we are a working stadium, Tours do not operate on some event days and may run less frequently on the day(s) immediately before an event. For further information about these dates, please see Major Stadium Event Dates If your preferred date isn't available, we would be more than happy to welcome you on an alternative day instead. 

 

How long does a Stadium Tour take?

Multimedia devices are provided for each Stadium Tour booking. These devices allow you to explore the Stadium at your own pace, but we recommend leaving up to 90 minutes for your Tour.

The penultimate stop on your Tour will be the M Café where you are invited to take a seat and enjoy an array of hot and cold refreshments. More information on the M Café can be found here.

Visitors who wish to purchase hot food and who are booked onto the last Stadium Tour of the day are encouraged to visit the M Café prior to their Tour. After checking in at the Tours desk in the Tottenham Experience, you will receive a wristband which will grant you access to the M Café.

 

What languages are Stadium Tours in?

In addition to English and British Sign Language (BSL), Stadium Tour multimedia devices are available in the following languages:

  • Korean
  • French
  • German
  • Italian
  • Spanish
  • Brazilian Portuguese
  • Japanese
  • Mandarin
  • Indonesian
  • Thai

 

Can I do the Stadium Tour and Dare Skywalk on the same day?

Yes, we would love you to experience both attractions. Please click here to see our bundle offers. Please also note that there may be days when only one of our attractions is open. This is reflected when purchasing bundle tickets, which might affect availability for your chosen date.

 

Do you do different types of Tours?

Legends Tours are available and bookings can be made directly via our website.

To book a bespoke tour experience, including group bookings, private bookings, birthday parties or a proposal package, please enquire here. 

 

What can I expect on a Legends Tour?

This is your chance to join some of our all-time great players on a guided tour of our world-class home.

We’ve a plethora of stars from our storied history, ready to journey with you as you explore the new stadium in all its magnificent glory, taking in everything from the players’ state-of-the-art changing rooms to the pitchside dugouts and many more fascinating behind-the-scenes areas.

You’ll be able to ask questions to your accompanying Legend as you go, then enjoy an exclusive photograph opportunity, autograph signing session and Q&A with them when your Tour is complete. You will also receive a complimentary post card featuring your Legend included in your Tour

 

Can I have a photograph taken with my Legend? Can I bring items for them to sign?

We have included an official photograph opportunity at the end of each Legend Tour. To help maintain this we ask that all photographs with your Legend are taken at this opportunity and not during the Tour.

You are able to bring merchandise for your legend to sign at the end of your Tour.

 

How long does the Legends Tour take?

The Legends Tour lasts up to 2.5 hours. The experience includes a 90 minute guided tour and a 1 hour Q&A, photo opportunity and signing session.

 

How can I enquire about a group Tour?

To submit your enquiry, please complete this form and a member of the team will get back to you as soon as possible.

 

Are the handsets easy to use?

Yes, but we're also here to help. You'll be set up with your device by a Tour Guide, and the audio and visual content will be activated automatically along the route. This leaves you to explore at your own pace. Our Tour Guides will be on hand throughout your visit to help, should you have any questions.

All devices will be sanitised between every use and are issued on a rotational basis.

 

 

Matchday Tours FAQs

 

How long does a Matchday Tour last?

A Match Day Tour is a guided experience and lasts 90 minutes. Please arrive 15 minutes before your allocated tour time to allow time for bag-check and check-in.

 

What can I expect from a Matchday Tour?

Experience the multi-award-winning Tottenham Hotspur Stadium like never before. Soak up the anticipation and build up to a game, as you follow the player journey and gain exclusive access to the tunnel, pitchside, and media areas just a few hours before kick-off. You will be taken into the iconic South Stand to see the longest bar in Europe and visit the Stadium's very own micro-brewery. Highlights on a Match Day Tour include:

  • Exclusive access to first team areas just hours before kick-off, including the home changing room, tunnel and media mixed zone
  • The chance to sit in the manager's seat in the dugout
  • Complimentary match day programme
  • Pitchside photo opportunity with the match day ball
  • The chance to visit the NFL away locker room, press auditorium and the Marketplace

 

Are Matchday Tours available for all home fixtures?

Match Day Tours are available exclusively on Premier League fixtures. We do not currently operate on other domestic or European competitions. Match Day Tours operate on all Premier League fixtures that kick-off from 3pm onwards.

 

Can I attend a Matchday Tour as an away fan?

Yes, we welcome all guests on our Stadium Tours. We do ask, due to the nature of the tour, that away fans refrain from wearing Away team shirts. All Away team supporters are asked to be mindful of their surroundings - any obvious support for the opposing team may result in guests being escorted from the Stadium.

 

Do I need a Matchday ticket to attend a Matchday Tour?

No, you do not need a Match ticket to buy a Matchday Tour ticket. You can buy tour tickets via our website here.

 

Can I watch the game with a Matchday Tour ticket?

A Matchday Tour ticket will not gain you access to the match itself.

 

What happens if a match is rescheduled for the day of my self-guided tour?

If a fixture is confirmed on the day of your self-guided tour, you will be given the opportunity to either upgrade to a Matchday Tour, or reschedule your self-guided tour to an alternative date. Our Customer Care team will be in touch with you following fixture confirmations to re-arrange your experience.

 

 

 

Existing Bookings FAQs

 

Can I change the date/time of my booking?

Subject to availability, bookings can be exchanged for one on a different day provided that the exchange is carried out at least 48 hours prior to the time and date of the original booking. Please note that a rescheduling fee will apply.

To contact us about rescheduling your visit, please call 020 3929 1882 (UK) or from overseas on +44 20 3929 1882. The team are available Monday - Friday: 10:00 - 17:00 and Saturday 10:00-16:00.

 

Where do Stadium Tours start from?

Stadium Tours start from inside the Tottenham Experience (Spurs Shop) at the check-in desk. There will be directional signage to the check in desk upon entry and the team can also help direct you.

Tottenham Experience, High Road, Tottenham, London N17 0AP

 

What happens if I am late?

Please arrive at least 15 minutes before the start of your tour to allow time for a bag check and check-in. Tours start promptly at the time listed on your ticket. If you are late, we shall do our best to accommodate you on the next available timeslot, but please be aware that this may not be possible. Refunds will not be given if you are unable to attend your tour due to lateness.

 

Is photography permitted during the tour?

Yes, we encourage you to take photos throughout the tour. We also use green-screen technology that enables you to have your photo taken with your favourite player. These photos are available to buy when you book your ticket or at the end of the tour if you wish. Tripods or drones cannot be taken on tours.

 

I am having issues accessing my official photos from the visit, who should I speak to?

To download your photos please visit our official photo provider website and enter your Photo code.

If you are experiencing any issues accessing your photo, please click the "Need help?" button for instant troubleshooting and guidance on who to contact for further support.

 

Can I take my bag on the Tour?

All bags brought into the Tottenham Experience will be searched on entry, as well as any personal bags taken on the tour itself.

Larger bags must be left in our free cloakroom located in the Tottenham Experience.

The following sized bags may be taken onto the Stadium Tour after they have been searched:

  • Personal bags of A4 size or smaller (21cm long x 15cm high)
  • Clear plastic carrier bags with a maximum size of 30cm long x 30cm high
  • Sealable, Club-branded plastic or vinyl merchandise bags purchasable online or from the Tottenham Experience.

We welcome pushchairs and buggies on the Stadium Tour. You may also leave your pushchair in the cloakroom located in the Tottenham Experience.

 

Do you have baby changing facilities?

Baby changing facilities are available in all toilets located in the Tottenham Experience Shop.

 

What are the Tottenham Experience opening times?

Information about the Tottenham Experience, including its usual opening times, can be found here.

Tours are available to book by timeslot and run every 15 minutes. To view available tour times, please visit: https://experience.tottenhamhotspur.com/home.htm

 

 

Getting Here

 

What is the Tottenham Experience address?

 

What public transport options are available?

The stadium is well-served by public transport, which is the best way to get there. The nearest stations are:

White Hart Lane
London Overground, from Liverpool Street – 5 minute walk to the stadium.

Seven Sisters
Victoria Line and London Overground – 149 / 259 / 349 buses run from the station (Bus Stop D) to the stadium (Tottenham Sports Centre or Tottenham Hotspur Football Club).

Northumberland Park
Abellio Greater Anglia Services – 15 minute walk to the stadium.

 

Where can I park?

Stadium parking is not available for Stadium Tour or Dare Skywalk experiences.

Free parking (including Blue Badge parking bays) is available in Sainsbury's Tottenham on non-matchdays and is a 5 minute walk from the Tottenham Experience. On non-matchdays parking is free up to a maximum of 3 hours, but guests are advised to check the latest parking restrictions upon arrival.

 

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