One Hotspur Digital Gift Vouchers and Membership Pack FAQs

For the 2023/24 season, all Adult & Senior Season Ticket Holders and One Hotspur Members will receive a digital gift voucher.

All Junior Season Ticket Holders and Members (ie. under 18 as of 12 August 2023) will receive a physical gift pack instead.

All renewed One Hotspur Members and Season Ticket Holders were issued their codes in early June. If you have not yet received yours, please contact us directly. 

Any supporter who purchases a membership during the season should expect to receive their voucher within three weeks of purchase.

Our digital gift vouchers can only be redeemed online. With the exception of gift cards, you may use your voucher to purchase any products sold on the Spurs Shop Online.

You may also use your digital gift voucher towards the purchase of items on pre-order – please refer to our Pre-Orders page for further information. 

Please refer to the steps below for guidance on how to redeem your digital gift voucher: 

Step 1 - Visit our Spurs Shop Online here

Step 2 - Once you have decided what item(s) you would like to purchase, simply add them to your basket.

Step 3 - Before checking out you will be able to view your item(s) in the 'Your Bag' page. If you've not already had to enter your voucher code, please enter it on this page and press 'submit' to ensure your discount is applied. 

Step 4 - Once your discount has been applied to your basket, checkout to proceed to the payment stage and complete your order. Please note:

• If your order total exceeds the value of your voucher, you will be required to pay the difference by debit/credit card or PayPal.
• Any remaining balance will be non-redeemable at a later date.

In the first instance, you should ensure that you have followed the steps above. 

If you have already attempted to use your voucher but did not complete your transaction, your code will be temporarily locked. Please allow 30 minutes – 1 hour before attempting to redeem it again. 

Please also note that digital gift vouchers cannot be used either in conjunction with any other vouchers or towards the purchase of sale items or gift cards. However, you are welcome to redeem yours against any other item sold on the Spurs Shop Online.

In the unlikely event that any issues persist, please contact us directly. 

Digital gift vouchers can be used to purchase any product from the Spurs Shop with no minimum spend, excluding gift cards and third party products. However, please note that your voucher cannot be redeemed in conjunction with any other voucher code.

No, vouchers are limited to one online transaction. 

All digital gift vouchers issued for the 2023/24 season will expire on 31/05/2024.  

Yes, as an alternative to redeeming your voucher online, you may also present your voucher in-store to redeem in person. Please remain aware that it cannot be used towards gift cards, third party products, or in conjunction with any other voucher code.

With the exception of sale items and gift cards, you can use your digital gift voucher towards the purchase of all items on the Spurs Shop Online.

Even if your digital gift voucher covers the cost of all items in your basket, you will still be asked to enter your card details when completing your order. These card details will be charged for any delivery costs that are incurred and, if applicable, the outstanding order balance.

Your digital gift voucher can be applied towards products for sale on the Spurs Shop Online. It cannot, however, be used towards delivery costs.

All Junior One Hotspur Members and Junior Season Ticket Holders will be sent a membership pack.

All other Members and Season Ticket Holders will be sent a digital gift voucher.

Packs will be dispatched from the 5 July onwards for all renewed Junior Members and Junior Season Ticket Holders.

An email from our fulfilment warehouse will be sent to each Junior’s registered email address once their pack has been dispatched. Deliveries to UK addresses may take up to 7 working days, whilst deliveries to addresses based outside the UK may take up to 15 working days, though in most cases packs do arrive sooner than this.

Juniors who become Members throughout the season can expect to receive their pack within three weeks of purchase.

An email notification is sent once a pack has been dispatched from our fulfilment warehouse. If you are UK-based we would ask you to wait 7 working days for delivery, and if you are based overseas we would ask you to wait 15 working days, though in most cases packs do arrive sooner than this.

If your pack does not arrive within these timeframes, please contact us.

If your pack is dispatched to an old/incorrect address, there won’t be any immediate action that we can take since it will already have left our fulfilment warehouse.

However, in most cases, these packs are returned to us as undelivered. Maximum delivery times are 7 working days for UK-based supporters and 15 working days for supporters based overseas. It can take a further three weeks for undelivered packs to be returned to us, though often packs reach us sooner than this.

Once your pack does arrive back at our warehouse, you will receive an email informing you of how to update your details and request that your pack is re-sent to your new address. However, in the unlikely event that you do not receive an update within these timeframes, we would kindly ask you to contact us.

In the unlikely event that your pack was delivered with an item missing or damaged, we would kindly ask you to contact us.