One Hotspur Digital Gift Vouchers and Membership Pack FAQs

Digital Gift Vouchers FAQs

 

Membership Pack FAQs

 

Digital Gift Vouchers FAQs

Who will receive a digital gift voucher? 

For the 2021/22 season, all Adult & Senior Season Ticket Holders and One Hotspur Members will receive a digital gift voucher.

All Junior Season Ticket Holders and Members (ie. under 18 as of 16 August 2021) will receive a physical gift pack instead.

 

 

How much is digital gift voucher worth? 

Digital gift vouchers are worth £15.

If you are based outside the UK, all items on the Spurs Shop Online will be priced in your local currency, and the value of your digital gift voucher will also be converted into this currency.

For further information, please see 'Promotions' in our terms and conditions.

 

 

When will I receive my digital gift voucher? 

All renewed One Hotspur Members and Season Ticket Holders who are due to be sent a digital gift voucher should receive theirs by the end of July 2021In the unlikely event that you do not receive yours by then, please contact us directly. 

Any supporter who purchases a membership during the season should expect to receive their voucher within three weeks of purchase.

 

 

What can I spend my digital gift voucher on? 

Our digital gift vouchers can only be redeemed online. With the exception of sale items and gift cards, you may use your voucher to purchase any products sold on the Spurs Shop Online, including a selection of Member Exclusive products.

You may also use your digital gift voucher towards the purchase of items on pre-order – please refer to our Pre-Orders page for further information. 

 

 

How can I redeem my digital gift voucher? 

Please refer to the steps below for guidance on how to redeem your digital gift voucher: 

Step 1 - Visit our Spurs Shop Online here and Log in mceclip0.png using your CRN or email address. 

Step 2 - If you would like to view any Member Exclusive items, click 'Collections' on the product menu at the top of the screen and navigate to 'Member Exclusives'.

Step 3: To add any Member Exclusive items to your basket, you will need to enter your digital gift voucher on the product page and press 'submit'. (Your code, once entered, will unlock all exclusive products so you won't need to enter it more than once.) Alternatively, you can also purchase non-exclusive products.

Step 4 - Once you have decided what item(s) you would like to purchase, simply add them to your basket.

Step 5 - Before checking out you will be able to view your item(s) in the 'Your Bag' page. If you've not already had to enter your voucher code to unlock an exclusive product, please enter it on this page and press 'submit' to ensure your discount is applied. If you've already entered your voucher to unlock a product, you should see your discount already applied.

Step 6 - Once your discount has been applied to your basket, checkout to proceed to the payment stage and complete your order. Please note:

  • If your order total exceeds the value of your voucher, you will be required to pay the difference by debit/credit card or PayPal. 
  • Any remaining balance will be non-redeemable at a later date. 

 

 

What if I’m having issues redeeming my digital gift voucher? 

In the first instance, you should ensure that you have followed the steps above. 

If you have already attempted to use your voucher but did not complete your transaction, your code will be temporarily locked. Please allow 30 minutes – 1 hour before attempting to redeem it again. 

Please also note that digital gift vouchers cannot be used either in conjunction with any other vouchers or towards the purchase of sale items or gift cards. However, you are welcome to redeem yours against any other item sold on the Spurs Shop Online.

In the unlikely event that any issues persist, please contact us directly. 

 

 

Do any exclusions apply?

Digital gift vouchers cannot be used in conjunction with any other vouchers or towards the purchase of sale items or gift cards. However, you are welcome to redeem yours against any other item sold on the Spurs Shop Online.

 

 

Can I use my digital gift voucher for multiple purchases? 

No, vouchers are limited to one online transaction. 

 

 

When will my digital gift voucher expire? 

All digital gift vouchers will expire on 31/05/2022.  

 

 

Can I use my digital gift voucher in a Spurs Shop? 

No, vouchers can only be used online at www.shop.tottenhamhotspur.com and cannot be used in-store. 

 

 

Are there any items I cannot purchase using my digital gift voucher? 

With the exception of sale items and gift cards, you can use your digital gift voucher towards the purchase of all items on the Spurs Shop Online, including but not limited to pre-orders and our Member Exclusive products. 

 

 

Why am I being asked to enter my card details?

Please note that even if your digital gift voucher covers the cost of all items in your basket, you will still be asked to enter your card details when completing your order. These card details will be charged for any delivery costs that are incurred and, if applicable, the outstanding order balance.

 

 

Can I use my digital gift voucher to pay for my delivery costs?

Your digital gift voucher can be applied towards products for sale on the Spurs Shop Online. It cannot, however, be used towards delivery costs.

 

 

Membership Pack FAQs

Who will receive a membership pack?

All Junior One Hotspur Members and Junior Season Ticket Holders will be sent a membership pack.

All other Members and Season Ticket Holders will be sent a digital gift voucher.

 

 

When will membership packs be sent out?

Packs will be dispatched from the end of July and throughout August for all renewed Junior Members and Junior Season Ticket Holders.

Juniors who become Members throughout the season can expect to receive their pack within three weeks of purchase.

An email from our fulfilment warehouse will be sent to each Junior’s registered email address once their pack has been dispatched.

 

 

I haven't received my pack

An email notification is sent once a pack has been dispatched from our fulfilment warehouse. If you are UK-based we would ask you to wait 7 working days for delivery, and if you are based overseas we would ask you to wait 15 working days, though in most cases packs do arrive sooner than this.

If your pack does not arrive within these timeframes, please contact us.

 

 

My pack was sent to the wrong address

If your pack is dispatched to an old/incorrect address, there won’t be any immediate action that we can take since it will already have left our fulfilment warehouse.

However, in most cases, these packs are returned to us as undelivered. Maximum delivery times are 7 working days for UK-based supporters and 15 working days for supporters based overseas. It can take a further three weeks for undelivered packs to be returned to us, though often packs reach us sooner than this.

Once your pack does arrive back at our warehouse, you will receive an email informing you of how to update your details and request that your pack is re-sent to your new address. However, in the unlikely event that you do not receive an update within these timeframes, we would kindly ask you to contact us.

 

 

An item was missing/damaged from my pack

In the unlikely event that your pack was delivered with an item missing or damaged, we would kindly ask you to contact us.

 

 

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