Ticket Exchange (One Hotspur Members)

This is our Ticket Exchange guidance for One Hotspur Members. If you are not a One Hotspur Member, please see our guidance for Season Ticket Holders and non-Members.

 

How do I purchase on the Ticket Exchange?

To make your purchase (subject to availability), follow the steps below:

  1. Login to your e-ticketing account 
  2. Click on the fixture you would like to purchase a ticket for
  3. Select an available seat (ones listed for resale will be highlighted in pink) and add to your basket

All ticket sales on the Ticket Exchange are non-refundable and non-transferable. Please note that a booking fee of £4.50 is applicable to each booking.

 

How will I receive the ticket I bought on the Ticket Exchange?

 

Can Members list their ticket for sale on the Ticket Exchange?

From the 2024/25 season onwards, should a fixture's kick-off date or time be moved due to Premier League television broadcast selections, One Hotspur Members who have purchased a match ticket from the Club during the initial sale will have their own designated 48-hour window to list their ticket on the Ticket Exchange following any sold-out fixture amendment. 

Alternatively, they may request a refund for non-Ticket Exchange purchases provided 7 days' notice is given.

It is not possible for Members to list tickets outside the designated 48-hour window, and any tickets purchased on the Ticket Exchange are strictly non-refundable and cannot be re-listed.

 

Can I purchase Ticket Exchange tickets as a group?

If the game is on Members' Sale, you will be able to purchase one ticket per Member. To purchase as a group, you must ensure that each person in your group has a valid membership and is part of your Network. You will then be able to add multiple seats to your basket and assign each one to a Member in your Network prior to checkout.

If a game is on Guest Sale then Members can purchase multiple tickets under their CRN (subject to availability) without having to reassign them to another supporter.

Please note that Ticket Exchange fees are applicable per seat.

 

Can I obtain a refund for a Ticket Exchange purchase?

No. As the seller of the ticket is credited as soon as a purchase is made, all ticket sales on the Ticket Exchange are final. Purchases are strictly non-transferable and non-refundable.

 

Will I receive ticketing points?

One Hotspur Members will receive ticketing points for purchasing a ticket and scanning it at the turnstiles, though the exact number will vary dependent on the category of the game.

Please be aware that points may not be added until after the game has been played and will not be added if the ticket is not scanned.

 

Can I purchase concession-priced tickets on the Ticket Exchange?

All tickets listed on the Club’s Ticket Exchange platform will be listed at the prevailing Adult rate.

 

 

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