Ticket Exchange (One Hotspur Members)

This is our Ticket Exchange guidance for One Hotspur Members. If you are not a One Hotspur Member, please see our guidance for Season Ticket Holders and non-Members.


How do I purchase on the Ticket Exchange?

To make your purchase (subject to availability), follow the steps below:

  1. Login to your e-ticketing account 
  2. Click on the fixture you would like to purchase a ticket for
  3. Select an available seat (ones listed for resale will be highlighted in pink) and add to your basket

All ticket sales on the Ticket Exchange are non-refundable and non-transferable.


How will I receive the ticket I bought on the Ticket Exchange?


Can I obtain a refund for a Ticket Exchange purchase?

No. As the seller of the ticket is credited as soon as a purchase is made, all ticket sales on the Ticket Exchange are final. Purchases are strictly non-transferable and non-refundable.


Will I receive ticketing points?

One Hotspur Members will receive ticketing points for purchasing a ticket and scanning it at the turnstiles, though the exact number will vary dependent on the category of the game.

Please be aware that points may not be added until after the game has been played and will not be added if the ticket is not scanned.


Can I purchase concession-priced tickets on the Ticket Exchange?

All tickets listed on the Club’s Ticket Exchange platform will be listed at the prevailing Adult rate.



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