Digital Ticketing (Non-Members)

Non-Members will receive their ticket as a digital ticket, sent via email from noreply@ticketmaster.co.uk OR noreply@tickets.tottenhamhotspur.com, which must be downloaded to their mobile device. This applies both for tickets purchased during a General Sale and for tickets gifted via Ticket Share.

As an alternative, you can now also access any home match tickets assigned to you on the Official Spurs App by logging into your account. Each ticket will appear on your app homepage 48 hours before kick-off alongside all other matchday content and information.

Please note that Ticket Share tickets must be accepted by the recipient in order for a digital ticket to be sent. Please click here for more Ticket Share guidance.

Please follow these guides for information on how to download and access your digital ticket:

• I use an iPhone
• I use an Android

As an alternative, you can now also access your home match tickets on the Official Spurs App by logging into your account. Each ticket will appear on your app homepage 48 hours before kick-off alongside all other matchday content and information.

If you do not own a smart phone and have no way of downloading a digital ticket to a mobile device for use on matchday, please contact us via this form as soon as possible.

Alternatively, if you are attending the game with another supporter who does have a smart phone, please be aware that they may download your ticket to their device (in addition to their own). To do so, open the email containing your digital ticket and forward it to the other supporter's email address. This will enable them to download your ticket to their device. Please see below for further information.

If you have purchased multiple tickets and there are supporters within your group without a mobile device, you may download their ticket(s) to your own mobile device in addition to your own. This is also the case for Juniors who have been forwarded a digital ticket on Ticket Share.

To do so, ensure that they have forwarded the email containing their digital ticket to your email address, which will enable you to download their ticket to your device.

Please note that digital tickets are all issued individually and must therefore be scanned separately. A ticket which has already been scanned successfully at the turnstiles cannot be scanned twice.

If you download multiple tickets to your device, we would strongly encourage you to ensure that your guests have all successfully entered the stadium before you scan your own digital ticket.

Non-Members who have successfully downloaded their digital ticket will be able to view it at any time by opening either their Apple Wallet (iPhone) or Google Wallet app (Android).

As an alternative, you can now also access any home match tickets assigned to you on the Official Spurs App by logging into your account. Each ticket will appear on your app homepage 48 hours before kick-off alongside all other matchday content and information.

Before arriving at the Stadium, ensure that your digital ticket is downloaded to your mobile device. Once it is stored in your digital wallet, you will not need internet access for your ticket to work but your device will need to be switched on. 

Upon your arrival at the Stadium your ticket will be scanned twice - once by a steward at the bottom of the steps leading up to your designated entrance and once at the turnstiles.

On approach to your entrance, locate your ticket held within your Apple Wallet or Google Wallet app - or via the Official Spurs App - and present your phone for the steward to scan. For Android devices, make sure the barcode is facing the steward. 

At the turnstile your phone should be held, screen up, over the contactless reader. You may also scan the barcode shown on your ticket under the barcode reader. 

Please note, each ticket will only work once at the turnstiles – it is not possible to pass your ticket onto anyone else once you have entered the stadium. 

If you require any assistance on the day, please speak to the nearest steward.

Apple: All Face ID iPhones are supported, as are all Touch ID iPhones with the exception of the iPhone 5s. Digital ticketing is also available on all Apple Watch models.

Android:  Where possible, phones must run the latest version of Android. Google Wallet must be installed and up to date, and NFC must be enabled.

For anyone experiencing issues downloading their ticket, please try the following useful tips:

Apple Users

• Tap 'Apple Wallet' rather than 'Google Wallet' 
• Check your pass or ticket has not already downloaded 
• Ensure mobile data is switched on
• In Safari settings, ensure “Block cookies” and “Block Pop-ups” are turned off.
• Downloads should be set to 'On My iPhone' rather than 'iCloud Drive'.
• Only open the email in your phone’s native mail app. 
• Turn your phone off and on
• If you are using a work phone, you may be blocked from opening certain links and attachments - please forward the email with your digital ticket to your personal phone

Android Users

• Tap 'Google Wallet' rather than 'Apple Wallet'
• Check Google Wallet is downloaded to your device
• Check your pass or ticket has not already downloaded
• Set your default browser to Google Chrome 
• Samsung users may need to set Google Wallet to default
• Ensure mobile data is switched on
• Check your settings and ensure you have no pop-up blockers enabled.
• Only open the email in your phone’s native mail app. 
• Turn your phone off and on
• If you are using a work phone, you may be blocked from opening certain links and attachments - please forward the email with your digital ticket to your personal phone

As an alternative, you can now also access any home match tickets assigned to you on the Official Spurs App by logging into your account. Each ticket will appear on your app homepage 48 hours before kick-off alongside all other matchday content and information.

If you have tried all of the steps above and are still having problems, please contact us via this form as soon as possible.

Digital tickets are only sent once so please do not delete your ticket from your mobile device. 

If you delete it inadvertently, please try to locate the original email you were sent containing the link to download it. It will have been sent from noreply@ticketmaster.co.uk OR noreply@tickets.tottenhamhotspur.com. You should find that you are still able to download it using the original email link.

Should you be unable to locate or re-download your ticket, you can now also access any home match tickets assigned to you on the Official Spurs App by logging into your account. Each ticket will appear on your app homepage 48 hours before kick-off alongside all other matchday content and information. Alternatively, please contact us via this form as soon as possible.