Digital Ticketing (Non-Members)

This is our digital ticketing guidance for non-Members. If you have a membership, please see our guidance for Season Ticket Holders or One Hotspur Members. 

 

How do non-Members receive their match tickets?

Non-Members will receive their ticket as a digital ticket, sent via email from noreply@ticketmaster.co.uk,  which must be downloaded to their mobile device. This applies both for tickets purchased during a General Sale and for tickets gifted via Ticket Share.

Please note that Ticket Share tickets must be accepted by the recipient in order for a digital ticket to be sent. Please click here for more Ticket Share guidance.

 

How to download and access your Digital Ticket

Please follow these guides for information on how to download and access your digital ticket:

 

Supporters without mobile devices

If you do not own a smart phone and have no way of downloading a digital ticket to a mobile device for use on matchday, please contact us via this form as soon as possible.

 

How do I find my digital ticket after I've downloaded it?

Non-Members who have successfully downloaded their digital ticket will be able to view it at any time by opening either their Apple Wallet (iPhone) or Google Wallet app (Android).

 

What do I do at the turnstiles?

Before arriving at the Stadium, ensure that your digital ticket is downloaded to your mobile device. Once it is stored in your digital wallet, you will not need internet access for your ticket to work, but your device will need to be switched on. 

Upon your arrival at the Stadium your ticket will be scanned twice - once by a steward at the bottom of the steps leading up to your designated entrance, and once at the turnstiles.

On approach to your entrance, locate your ticket held within your Apple Wallet or Google Wallet app. Present your phone for the steward to scan. For Android devices, make sure the barcode is facing the steward. 

At the turnstile your phone should be held, screen up, over the contactless reader. You may also scan the barcode shown on your ticket under the barcode reader. 

Please note, each ticket will only work once at the turnstiles – it is not possible to pass your ticket onto anyone else once you have entered the Stadium. 

If you require any assistance on the day, please speak to the nearest steward.

 

Infographics_Entering_the_Stadium.png

 

What mobile devices are compatible?

Apple: All Face ID iPhones are supported, as are all Touch ID iPhones with the exception of the iPhone 5s. Digital ticketing is also available on all Apple Watch models.

Android:  Where possible, phones must run the latest version of Android. Google Wallet must be installed and up to date, and NFC must be enabled.

 

TROUBLESHOOTING

 

I am having issues downloading my ticket - troubleshooting tips

For anyone experiencing issues downloading their ticket, please try the following useful tips:

Apple Users

  • Tap 'Apple Wallet' rather than 'Google Wallet' 
  • Check your pass or ticket has not already downloaded 
  • Ensure mobile data is switched on
  • In Safari settings, ensure “Block cookies” and “Block Pop-ups” are turned off.
  • Downloads should be set to 'On My iPhone' rather than 'iCloud Drive'.
  • Only open the email in your phone’s native mail app. 
  • Turn your phone off and on
  • If you are using a work phone, you may be blocked from opening certain links and attachments - please forward the email with your digital ticket to your personal phone

 

Android Users

  • Tap 'Google Wallet' rather than 'Google Wallet'
  • Check Google Wallet is downloaded to your device
  • Check your pass or ticket has not already downloaded
  • Set your default browser to Google Chrome 
  • Samsung users may need to set Google Wallet to default
  • Ensure mobile data is switched on
  • Check your settings and ensure you have no pop-up blockers enabled.
  • Only open the email in your phone’s native mail app. 
  • Turn your phone off and on
  • If you are using a work phone, you may be blocked from opening certain links and attachments - please forward the email with your digital ticket to your personal phone

 

If you have tried all of the steps above and are still having problems, please contact us via this form as soon as possible.

 

I have deleted my ticket / I can't find my ticket

Digital tickets are only sent once so please do not delete your ticket from your mobile device. 

If you delete it inadvertently, please try to locate the original email you were sent containing the link to download it. It will have been sent from noreply@ticketmaster.co.uk. You should find that you are still able to download it using the original email link.

Should you be unable to locate or re-download your ticket, please contact us via this form as soon as possible.

 

 

Back to Top

Question not answered? Try seaching again or contact us.
Have more questions? Submit a request