**Update March 2020 - Please be aware that all phone lines are currently closed due to the ongoing COVID-19 pandemic  - please see Ticket Office and Phone Lines Closure for further details about how to reach us**

 

We have a number of FAQs pages below which may already contain the answer you are looking for: 

 

Ticketing | Retail | Tours | Accessibility | Premium

 

If your query was not answered in these sections, you can contact our helpful Customer Care team or reach out to the relevant team directly using the details below:

 

• Ticketing
• Retail
• Tours
• Accessibility
• Premium
• Charity Requests
• Spurs Wishes
• Press or Media Enquiries
• Programme
• Matchday Feedback
• Safeguarding
• Tottenham Hotspur Women
• Lost Property
• Global Coaching
• Trials
• General Enquiries

 

Ticketing

If you've not been able to find the answer you need on Ask Spurs, you can send us a message and a member of the team will get back to you at the earliest opportunity.

Alternatively, you can phone us about any ticketing queries on 0344 844 0102* (UK), or +44 20 7998 1068 if calling from overseas. Please select Option 1 for new bookings and Option 2 for existing bookings.

Lines are open 9.30am-5pm, Monday-Friday, though lines close earlier on matchdays.

*Calls to the 0344 number average at less than 5 pence per minute from BT landlines but of course, tariffs may change dependent on your chosen provider or if using mobile services. Most mobile operators and service providers include calls to 0344 numbers within their inclusive minutes (again, dependent on your chosen tariff with your operator). Any other number that has historically been used (0844) will still be active and connect you to the Ticket Office, however this number is not published or publicised by the Club and may incur higher charges. 

 

Retail

If you've not been able to find the answer you need on Ask Spurs, you can send us a message and a member of the team will get back to you at the earliest opportunity.

Alternatively, you can phone us on 0344 499 5007* (UK), or +44 20 8344 6673 if calling from overseas.

Lines are open 10am-5pm Monday-Friday, and 10am-4pm on Saturday. Lines are closed on Sundays.

*Calls to the 0344 number average at less than 5 pence per minute from BT landlines but of course, tariffs may change dependent on your chosen provider or if using mobile services. Most mobile operators and service providers include calls to 0344 numbers within their inclusive minutes (again, dependent on your chosen tariff with your operator).

 

Tours

If you've not been able to find the answer you need on Ask Spurs, you can send us a message and a member of the team will get back to you at the earliest opportunity.

Alternatively, you can phone us on 020 3929 1882 (UK) or +44 20 3929 1882 if calling from overseas.

Lines are open 10am-5pm Monday-Friday, and 10am-4pm Saturday-Sunday.

 

Accessibility

If you've not been able to find the answer you need on Ask Spurs, you can contact the Access team directly on access@tottenhamhotspur.com. 

Alternatively, you can phone us directly on 020 8365 5161. Lines are open 9.30am-5pm, Monday-Friday.

 

Premium

If you've not been able to find the answer you need on Ask Spurs, you can send us a message and a member of the team will get back to you at the earliest opportunity.

Alternatively, you can phone us on 020 8365 5150.

 

Charity Requests

We are proud of the considerable work that we do off the pitch in support of charitable causes, using the power of football an the global appeal of Tottenham Hotspur to make a positive difference to the lives of people both at home and abroad. Further information about what we do can be found here.

Please see our FAQs for further details about requests for signed memorabilia, sponsoring a charity event, visiting the Training Centre, meeting players, and other similar requests.

 

Spurs Wishes

Spurs Wishes exists as a separate initiative within the Tottenham Hotspur Foundation, and enables the lub to make more Spurs dreams a reality for fans of all ages suffering from terminal illnesses within the UK.

If you have a terminally ill relative or friend who deserves to have their wish come true, please email spurs.wishes@tottenhamhotspur.com. Please note that each case will be considered individually by the organising committee.

 

Press or Media Enquiries

If you would like to speak to our media team, including about the usage of any images, please contact press.office@tottenhamhotspur.com.

Please see Media & Accreditation for further details.

 

Programme

If you would like to contact our Programme team, please contact programme@tottenhamhotspur.com.

 

Matchday Feedback

We constantly review our matchday arrangements, making improvements based on fan and local resident feedback.

We encourage local residents, local businesses, supporters and staff to give feedback which will help improve the experience for everyone for future events.

You can give us feedback by visiting www.tottenhamhotspur.com/feedback. 

 

Safeguarding

Tottenham Hotspur is an organisation committed to safeguarding children and adults at risk. Our safeguarding team can be reached at safeguarding@tottenhamhotspur.com.

 

Tottenham Hotspur Women

Tottenham Hotspur Women is one of the biggest clubs in London, running 11 teams with the first team. If you have a query about the team, you can send us a message.

 

Lost Property

For all lost property enquiries, please call the Stadium Security team directly on 020 3946 4051.

 

Global Coaching

Our Football Development Programmes offer world-class experiences, inspiring young players by using training methods direct from our Academy as we support every player to reach their full potential. Please click here for further details and to register your interest.

 

Trials

Information about Academy Trials can be found here. Information can be emailed to our Trials team at academy.trials@tottenhamhotspur.com. However, please remember that we get hundreds of trial applications each week, so are not able to respond to all emails and we cannot watch everyone.

 

General Enquiries

If you need to contact the Club about any queries not covered by any of the topics above, you can write to us at:

 

Tottenham Hotspur Football Club
Lilywhite House
782 High Road
London
N17 0BX

 

Alternatively, you can call us on 0344 499 5000.

 

 

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