Refunds & Changes


Club Refund Policy | Change Booking Details | Account Cashback | Spurs Shop Refunds


Club Refund Policy

If you have purchased a general admission match ticket, should you find that you are unable to attend then you may request a refund so long as you do so more than 7 days before the game takes place. We will be unable to consider any cancellation requests submitted within 7 days of the game.

Please note that refunds are not permitted for Ticket Exchange purchases. All purchases made on this platform are strictly non-transferable and non-refundable.

If a Season Ticket Holder cannot attend a game that is included on their Season Ticket, they may forward their ticket to a supporter in their Network via Ticket Share. Alternatively, if the platform is open for the fixture, they may list it for resale on the Ticket Exchange.



Account Cashback

If you have any funds in your e-ticketing account, for information about how to submit a withdrawal request please see Account Cashback.



Change Booking Details

If you have made a mistake with your booking and would like to enquire about making a change, please contact us using the details below:

Contact Us


Spurs Shop Refunds

For further information about returning items bought from the Spurs Shop for a refund, please see Returns.





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