Stadium Tours and The Dare Skywalk Accessibility Guide

Welcome to our FAQs for The Dare Skywalk. Please select an option below to help find the right answer to your query.

 

The Dare Skywalk Accessibility Info and FAQs

The Dare Skywalk - Wheelchair Climbs FAQs

Stadium Tours Accessibility Info and FAQs

 

The Dare Skywalk Accessibility Info and FAQs

The Dare Skywalk is accessible for most guests and we do our best to help everyone climb. As a general rule, if you can walk unaided, you should be able to complete the climb. Alternatively, if you require the use of a wheelchair, then we have bespoke wheelchair climbs available for you to book.

The safety of our guests is of utmost importance to us; therefore in certain circumstances we may have to stop someone taking part, rebook or modify a climb to keep guests safe. 

We will use reasonable endeavours to accommodate your requirements. On occasion, we may need you to provide a certificate of fitness from your GP, or another medical professional, to confirm that you are in a fit state of health to participate in Dare Skywalk.

If you have any access requirements and would like to participate in The Dare Skywalk, we would kindly ask you to contact us to discuss your requirements in the first instance. A member of the team will be happy to speak with you and assist with making a booking.

 

Wheelchair Users

We run wheelchair accessible climbs for wheelchair users. If you use a wheelchair and would like to book a climb, please register your details here and a member of the Skywalk team will get back to you.

For more information about Wheelchair Climbs, please see here.

 

Personal Assistants

Personal assistants climb for free, so please mention when contacting us if you would like to enquire about booking a PA ticket. Climbers who are BSL users can bring a guest with them to interpret the climb guide commentary by booking a free PA ticket.

If you are booking a wheelchair climb, please register your details hereIf you have an ambulant disability, please contact us via this form, making sure to select 'Access Needs' and then 'Ambulant Personal Assistant'. A member of the team will get back to you at the earliest opportunity to discuss your requirements and assist you with making a booking.

 

Walking Support

As a general rule, visitors who can walk unaided should be able to complete the climb. However, on the ascent visitors will find a handrail for support on the left-hand side.

 

British Sign Language (BSL)

Our safety briefing video is subtitled. If climbers would like to bring a BSL interpreter with them, they will be able to book a free Personal Assistant ticket.

 

Accessible Climb Pre-Visit Checklist

To view our Accessible Climb pre-visit checklist, please see here:

Accessible Climb Checklist

 

Am I able to take part if I have a medical condition or pre-existing injury?

We do our best to help everyone climb and to accommodate access requirements. Should you have any queries, or if you would like to let us know about a medical condition or pre-existing injury, please register your details here and a member of the Skywalk team will get back to you.

We may request for you to provide a certificate of fitness from a medical practitioner to confirm that you are in a fit state of health to participate in Dare Skywalk and to provide such further details about your condition.

The safety of our guests is of utmost importance to us; therefore we reserve the right to stop someone taking part, rebook or modify a climb to keep guests safe.

Please note that we may not be able to accommodate some access requirements if we have not been made aware of them prior to the date of the visit. 

Furthermore, there are some medical conditions which would unfortunately mean that a visitor would be unable to climb.  Please find more information listed below:

 

Epilepsy: If you have epilepsy and have had an epileptic fit or episode within the past year, you are unable to climb. If you have epilepsy but have not had an epileptic fit or episode within the past year, you are able to climb if you know and understand your triggers and have medication that keeps the fits or episodes under control. Please let us know if this applies to you when booking.

Foot injury that requires the use of a medical walking boot: If you are currently wearing a medical walking boot to support a foot injury, you are unable to climb. We encourage you to enquire again about booking once you have fully recovered from your injury.

Conditions requiring oxygen therapy: If you require the use of an oxygen cylinder, you will unfortunately be unable to climb.

Mobility Issues: If you use a non-foldable walking aid, you will be unable to climb. However, walking poles are available to use and can be requested when you book online. There is an ‘accessibility requirements’ and ‘other requirements’ field which you can complete once you have clicked "Checkout.’ Alternatively, we offer wheelchair accessible climbs specifically designed for wheelchair users.  For more information on wheelchair accessible climbs, please click here.

 

Can I take medication with me on the climb?

Visitors who need to carry medication with them at all times are still able to climb. However, this medication must be given to the Climb Guide to carry up. This includes visitors with potentially serious allergies who require the use of an adrenaline auto-injector such as EpiPens, or visitors who require an inhaler for an asthmatic condition.

You will need to notify us in advance if you or any person in your booking needs to take essential medication on the climb (e.g. asthma inhaler, diabetic medication or nourishment). You will also need to let your Climb Guide know on the day. We may ask you to produce a written note from your General Practitioner or such other medical practitioner as we may reasonably request to verify that it is necessary.

If you have any concerns, please let us know and a member of the Skywalk team will get back to you.

 

Can I wear my hearing aid or glasses?

Hearing aids and glasses can be worn as long as they are tightly fitted and secure.

 

 

The Dare Skywalk Wheelchair Climbs FAQs

The Dare Skywalk was designed with accessibility in mind and we are pleased to offer wheelchair accessible climbs throughout the year. Specifically designed for wheelchair users, this adrenaline-pumping experience challenges adventure-seekers to ‘take it to the edge’!

These experiences are booked on a bespoke basis and can normally take place as the first climb of the day, though timings vary seasonally throughout the year.

Our climb guide team have also undergone specialist training and cannot wait to be able to deliver this unforgettable experience.

 

How to Book

Supporters who would like to book a wheelchair accessible climb will need to complete and submit this form. A member of the Dare Skywalk team will respond at the earliest opportunity.

 

About Wheelchair Accessible Climbs

Guests booking a wheelchair accessible climb can be accompanied by their Personal Assistant free of charge. They can be joined by up to 13 friends and family; please see here for ticket pricing.

The climb uses a bespoke padded wheelchair and we require the user to be able to transfer into the wheelchair.

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The experience lasts up to 2.5 hours from the briefing video at the start to de-kitting at the end.

 

Wheelchair Climb Requirements

For their own safety, all participants must be able to wear a body harness. The harness fits around the shoulders and thighs and fastens in the middle with a secure clasp.

The climb uses a bespoke padded wheelchair and participants must be able either to self-transfer into it or, alternatively, be assisted in doing so by a personal assistant or family member trained in manual handling. We have a banana board available in Basecamp for visitors to use when transferring.

Visitors who would like to transfer using a hoist will have the option to do so in the Changing Places facility located within the Tottenham Experience. Visitors must bring their own sling for the hoist. Please let us know ahead of your visit should you wish to do this, and one of our hosts will come to meet you in the Tottenham Experience. As The Dare Skywalk experiences start from a different location, we will ensure that enough time is left before your climb when you book.

Climbers will be required to leave their own wheelchair securely in Basecamp for the duration of their experience. Our hosts will be happy to assist with this.

 

Important information for all climbers

To take part in the Dare Skywalk, climbers cannot weigh over 21 stone (130kg).

All participants must be able to wear a body harness. The harness fits around the shoulders and thighs and fastens in the middle with a secure clasp. The harness can accommodate waists up to 50 inches (125cm) and upper thighs up to 30 inches (75cm).

Mobile phones are permitted - however, they will remain in the possession of the Climb Guide upon ascent and descent. They may only be used once on the viewing platform on the roof.

There will be no access to a toilet for approximately 2 hours. (Accessible toilets are available in the Dare Skywalk Basecamp and there is a Changing Places facility in the Tottenham Experience.)

 

Stadium Tours Accessibility Info and FAQs

Our Stadium Tour is an accessible experience that sees visitors go behind-the-scenes to follow the players' journey, with exclusive access to First Team facilities, NFL locker rooms and media areas.

The Tour route is step-free and wheelchair accessible, and there are lifts for visitors to use in the Tottenham Experience and West Atrium. There are also seated areas at several points along the route.

Should you need any assistance on your Tour, please do not hesitate to ask one of our Stadium Tour guides. For information on pricing and to book a Stadium Tour, please click here.

 

Personal Assistants

If you have a disability and require a personal assistant to support you, a free Personal Assistant ticket can be provided for each paying disabled visitor and these can be added to your booking online. Please note that as children aged 5 and under are entitled to free entry, a personal assistant ticket will not be added in this instance. Personal assistants must assist visitors throughout their Tour and visit.

 

Wheelchairs and Mobility Scooters

Wheelchairs and mobility scooters are welcome inside the Tottenham Experience and Stadium. 

If you would like to borrow a manual wheelchair for the duration of your Tour, you can request this during the online booking process at the checkout stage. You will find space for comments in the ‘accessibility requirements’ and ‘other requirements’ field once you have clicked "Checkout”. 

You may be asked to set a speed limit for your mobility scooter or to reduce your speed accordingly in busy areas of the tour route.

 

Hearing Loops

Hearing loops are available to use on a Stadium Tour and The Dare Skywalk.

Visitors can request a hearing loop when they book online. You will find space for comments in the ‘accessibility requirements’ and ‘other requirements’ field once you have clicked "Checkout".

 

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Assistance Dogs

Yes, we welcome assistance dogs. If you will be bringing an assistance dog on your tour, please let us know either during the online booking process (at the checkout stage) or by contacting us.

There are two dog spending areas on-site, one outside entrance 11 near the North Stand and another in the South Stand. Access to either facility is given on request.

 

British Sign Language (BSL) Tours

We are delighted to offer British Sign Language (BSL) as a language option for our Stadium Tour.

The BSL tour can be selected on the multimedia device which visitors are given after checking in at the Stadium Tours desk at the start of their visit. 

As you explore the route, you will be able to select different areas of the stadium on the device and discover the BSL content available.

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There are BSL zones along the Tour route, which are identified by physical markings. These zones provide a designated area for BSL users to pause along the way and enjoy the content available at their leisure.

Pre-booking the BSL Tour is not essential but, to avoid disappointment, we do recommend pre-booking Tour tickets during busy periods such as UK school holidays. If you would like to make us aware that you, or someone in your group, will be coming to the stadium for the BSL Tour, you can do this when you book online.  At the checkout stage, there is an ‘Accessibility requirements’ section with a drop down menu where you can select ‘Self-Guided BSL’.

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How can I book a Personal Assistant ticket for my Tour?

You can book tickets online via www.experience.tottenhamhotspur.com

To add a Personal Assistant ticket, on the 'Choose tickets' page, select your tickets and add a Personal Assistant ticket before clicking 'add to basket'.

To help us plan for your visit during the booking, you can let us know of any access requirements you may have or adjustments you may require, eg. bringing your own wheelchair, requiring a temporary require a wheelchair/hearing loop. This can be done when you book online.  At the checkout stage, there is an ‘Accessibility requirements’ section with a drop down menu and an ‘Other requirements’ section, where you can make any additional comments.

If you need help with your booking or would like to give us more information about your requirements please send us a message.

This can be done when you book online.  At the checkout stage, there is an ‘Accessibility requirements’ section with a drop down menu and an ‘Other requirements’ section, where you can make any additional comments.

 

Is the Tottenham Experience/Club Shop accessible?

Yes, the Tottenham Experience is fully accessible and was developed in collaboration with our Stadium Disability Inclusion Group, a pan-impairment group.

 

Do you have Changing Places facilities available?

Yes, there is a Changing Places facility and accessible toilet located in the Tottenham Experience Shop.

 

Is Blue Badge parking available?

A limited number of Blue Badge spaces are available in Sainsbury's Tottenham on non-match days and is a 5-minute walk from the Tottenham Experience. Parking is free up to a maximum of 3 hours, but guests are advised to check the latest parking restrictions upon arrival.

 

 

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