Premium Away Ticket Ballot & Information

**Please note**

The following FAQs are intended for Premium Members only.

If you are a general admission supporter, please click here for information about applying for away match tickets.


As the visiting Club, we only receive a limited number of tickets for each away game. Premium Membership receives a proportion on this allocation. For this reason, an application process is used to allocate tickets via a Ballot for Premium Members. 

Regrettably, due to the high levels of demand, tickets are not always available for every member who applies. 


How do I apply for an away game?

Once applications open for any given away game, applications can be made via our e-ticketing website

Premium Members will receive notification via email of when the application period opens. 

Please note that we are unable to accept late applications.


How will I know I have been successful?

Once the ballot has taken place, an email is sent to members confirming whether or not their applications were successful. The Away Ticket Information page is also updated.

Payment will subsequently be collected from the lead booker's card, and the tickets will then be sent to the lead booker's address. In some instances, collection from the ground on matchday may be required.


What happens if the payment was unsuccessful?

In some instances, the ticket office will be unable to collect payment for away tickets, typically for the following reasons:

  • The attempted card payment failed
  • The system was unable to automatically allocate all requested seats together

Supporters whose payments fail will be contacted by the ticket office with a deadline by which to make payment. To complete the booking and make payment, these supporters should:

  • Log in to the e-ticketing site
  • Select the tickets which have been placed on reserve for the away fixture and submit payment
  • Upon receipt of payment, tickets will be dispatched by Royal Mail first-class post, though in some instances collection on matchday may be required

Supporters who are no longer able to attend the match do not need to take any further action as their reserved tickets will automatically be released after the deadline passes.


Can I submit a seating request?

Tickets are randomly allocated through a ballot system to those supporters whose applications were successful.

If you would like to be seated with another supporter, you must submit your application with theirs. 


I have access requirements

Each away ground offers dedicated accessible seating areas for wheelchair users and ambulant access supporters. The same application process as above applies, though there is a separate dedicated Access application for supporters registered on the Access scheme. Please see our Access Page for more information.


What should I do if my ticket doesn't arrive?

Your ticket should arrive a few days before the game. If your ticket does not arrive by the time you depart for the away destination, or 48 hours before the game, you can contact the ticket office to request a replacement ticket. Please phone 0208 365 5010, the team are available Monday to Friday 9:00am to 6pm or email us at and we will be able to investigate and arrange a duplicate ticket for collection if appropriate.


I am no longer able to attend the Away fixture - what can I do?

If you are unable to attend an away match once you have received your ticket, please contact the Premium team. This includes within the seven days prior to the match. We will make best endeavours to reallocate the ticket to another eligible supporter and issue you with a refund upon receipt of the ticket originally issued to you.


Can I purchase another Members's away ticket if they are unable to attend?

No, away tickets may only be used by the Member to whom they are allocated. If a Member is unable to attend, they may contact us to discuss returning/refunding their ticket. They are not, however, permitted to sell their ticket to any other supporters.

Should any tickets be returned, the Club will contact supporters who previously applied for a ticket and have asked to be added to a Waiting List. 


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