Away Ticket Information and FAQs

When can I purchase tickets?

The Club usually receives all ticketing information approximately four to six weeks before the match. Supporters can keep up to date on the latest away ticket information on the Club website using #AwayTickets.

 

Who can purchase tickets?

As the visiting Club, we only receive a limited number of tickets for each away game. For this reason, an application process is used to allocate tickets.

Applications always open first to season ticket holders. Should we be oversubscribed with applications from season ticket holders, the Ticketing Point system is used to determine who has been successful.

In the event that we are undersubscribed after the season ticket holder application deadline, applications will then open to One Hotspur members.

Regrettably, due to the high levels of demand, tickets are not available for non-members. Additionally, We are also unable to make any exceptions for overseas supporters or special occasions.

 

How will I know I have been successful?

Once the ticketing point cut-off has been determined, an email is sent to supporters confirming whether or not their applications were successful. The Away Ticket Information page is also updated.

Payment will subsequently be collected from the lead booker's card, and the tickets will then be sent to the lead booker's address. In some instances, collection from the ground on matchday may be required.

 

What happens if the lead booker's application was unsuccessful?

If a group application was submitted and the lead booker's application is unsuccessful, the the ticket office team will make contact with the individuals whose applications were successful to arrange payment and ticket delivery.

 

What happens if the payment was unsuccessful?

In some instances, the ticket office will be unable to collect payment for away tickets, typically for the following reasons:

  • The lead booker was unsuccessful in their application
  • The attempted card payment failed
  • The system was unable to automatically allocate all requested seats together

Supporters whose payments fail will be contacted by the ticket office with a deadline by which to make payment. To complete the booking and make payment, these supporters should:

  • Log in to the e-ticketing site
  • Select the tickets which have been placed on reserve for the away fixture and submit payment
  • Upon receipt of payment, tickets will be dispatched by Royal Mail first-class post, though in some instances collection on matchday may be required

Supporters who are no longer able to attend the match do not need to take any further action as their reserved tickets will automatically be released after the deadline passes.

 

How can I submit a seating request?

Tickets are randomly allocated through a ballot system to those supporters whose applications were successful.

If you would like to be seated with another supporter, you must submit your application with theirs in the first instance. 

 

I have access requirements

Each away ground offers dedicated accessible seating areas for wheelchair users and ambulant access supporters. The same application process as above applies, though there is a separate dedicated Access application for supporters registered on the Access scheme. Please see our Access Page for more information.

 

When will my points be allocated?

After the payment has successfully been taken, points are typically allocated within 24 hours. More information available in the Ticketing Points article.

 

What should I do if my ticket doesn't arrive?

Your ticket should arrive a few days before the game. If your ticket does not arrive by the time you depart for the away destination, or 48 hours before the game, you can contact the ticket office to request a replacement ticket. Please see Away Ticket Delivery for further information.

 

 

 

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